Filter by category

Filter by type

Customer Experience Manager at Leaf Envy

go back to Customer Support Jobs
  • London
  • fulltime
  • ₤20000 - ₤22000 per year
  • -
  • Customer Experience Manager

    About

    Are you obsessed with plants and all things botanical? Are you looking to work for a rapidly-growing e-commerce brand which will offer unparalleled experience in the start-up world? Yes?  Let's chat. 

    Leaf Envy are plant experts reimagining the way people introduce and style plants in their home for a whole new generation of plant parents. We have a deep care for the planet and a desire to reconnect people with nature, one happy houseplant at a time. 

    We are on the hunt for a rockstar Customer Experience Manager to exceed Leaf Envy customer expectations  at every touch point. The successful candidate will be a strong and approachable communicator, who has great attention to detail,  a can-do attitude and is eager to join a fast growing start up. 

    Qualifications

    • 2 years working in a customer service position; previous experience in a D2C ecommerce setting is beneficial, but not required. 
    • Experience with customer service software is required; Freshdesk experience is beneficial, but not required. 
    • Strong communication skills with the ability to present information in a clear and concise manner.
    • Strong organizational skills, with the ability to prioritize tasks swiftly as needs and priorities change.
    • Lover of Leaf Envy and plants!

    What you’ll be doing:

    • You’ll be handling customer messages and communications across email, live chat, social media and over the phone. 
    • You’ll be responsible for being customers first point of contact and dealing with requests in a friendly but personal manner.
    • You’ll be responsible for managing our review platforms (Yotpo, Google & Trust Pilot), and driving positive engagement in these channels and responding to customers with the aim of complete customer satisfaction. 
    • You’ll serve as the main point of contact for our key stakeholders in the fulfillment studio and all customer inquiries related to our Business Development partnerships. 
    • You’ll respond and coordinate our corporate sales requests and organise meetings for our plant installations team. 
    • You’ll be responsible for compiling a weekly customer service report and working closely with the Founder on customer experience improvements and innovations. 

    Our working environment

    • You’ll be joining a young, dynamic team and get the chance to help shape how we work, while using the latest tools and technologies, becoming an expert in your field.
    • We’re relaxed, supportive of flexible working and have a strong and collaborative team culture.
    • You’ll get first hand experience of start-up life: fundraising, rapid product development, incredible growth curves and everything else that comes with being part of a young, exciting business.

    Perks:

    • Salary of £20-22k (depending on experience) 
    • You’ll be joining a young, dynamic team and there’s plenty of scope to grow with our brand 
    • Planty perks (obviously)  & a staff discount for friends & family
    • A well stocked fridge and weekly food deliveries 
    • Regular socials 
    • Company pension scheme
    • 28 days / year holiday allowance (incl. Bank Holidays)
    • Based in our studio near Broadway Market in Hackney, London 

    Send us a cover letter and CV.

    You need to be logged in to apply. Login or create an account.
    Is this job ad fake? Report it!   


    other jobs at Leaf Envy

    parttime Buying Manager at Leaf Envy in London
    31-03-2021
    parttime Digital Marketing & eCommerce Manager at Leaf Envy in London
    31-03-2021