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Client Services at Cult Wines

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  • London
  • fulltime
  • ₤25000 - ₤30000 per year

Cult is going through a period of excelled growth and this role has been created to enhance the client experience by servicing existing customers and providing operational and administrative support to the Sales and Investment Team. Key responsibilites:

•    Delivering timely, accurate and professional customer services to CW clients
•    Supporting CW Relationship Managers to improve customer satisfaction
•    Responsible for reactivating client accounts
•    Process customer service requests and ensure appropriate communication and documentation
•    Process in-bound retail wine enquiries and liaising with logistics team to expediate retail requests
•    Assist the Portfolio Management team in pricing up client wines for refund/reinvestment Monitoring, updating and maintaining Cult Wines’ client position in line with PM requirements
•    Communicating and promoting new account types to drive user adoption. Educating clients on account services and the possibilities of the new account types
•    Ensuring the accuracy of all key CW customer information on our trading system and CRM database
•    Pro-actively develop self to continuously improve knowledge, skills and credentials

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