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  • London
  • fulltime

TouchNote - Reinventing personal communication for the digital era.

TouchNote is an app designed to help nurture your most important relationships. Our creative platform lets you send custom-made real cards, straight from your phone, anywhere in the world. We help our members share the everyday, anyday. Postcards, greetings cards, prints, framed photos and much more, we’ve helped send over 15 million cards to 180 countries worldwide.

About the Team

We’re a team of passionate individuals trying to make a difference, bridging the gap between digital and physical. With an office in Shoreditch, you can expect the exposed brick, ping pong table and popcorn machine (of course) but we’re about so much more than that, we take the culture of our team incredibly seriously, and have big ambitions when it comes to what we do and how we do it.

Due to COVID19, our London office is currently closed and the team is working remotely.

The role:

After a year of incredible growth, we are now looking for a Chief of Staff to join us on our journey. You will work with our Management Team to deliver critical projects and own strategic initiatives. As Chief of Staff, you will get visibility across the whole company and our board.

You will be responsible for:

  • Helping to drive strategic projects and execute against them.
  • Staying close to data on our performance.
  • Collaborating with teams across the company to drive impact.
  • Ensuring that the CEO is well informed on the progress of our initiatives and represent him in different work-processes
  • Preparing company-wide communications.
  • Lead the process for how we set company-wide goals, how we set objectives that will achieve them, and how we track and communicate progress towards those goals to the Board.
  • Ensuring consistency in communication between our growing teams and management.

This role will report to our CEO and sit within our fantastic Management Team



  • Excellent understanding of what drives commercial value, and how to use data to assess the commercial performance
  • A respected leader with a fine balance of confidence and enthusiasm: you will be working with various teams in a fast-paced environment
  • An ability to separate the signal from the noise and create structure and clarity within processes to achieve outcomes
  • Strong analytical skills and mindset - with an ability to break down / structure new problem areas and define an approach to tackle systematically
  • Master’s degree in Business Administration or similar field or equivalent experience

Nice to haves:

  • Consulting, finance and/or entrepreneurial experience
  • Experience of working in a start-up / scale-up
  • Understanding of subscription economics and app-based tech business models
  • Worked effectively alongside senior leaders in a management team

Our Values:

Aways Close - We pride ourselves on being a uniquely close team; we hire people who we genuinely enjoy spending time with and we take care of each other. Togetherness also means thoughtfulness: we are accountable to each other. It’s not about you, it’s about us winning as a team.

Own it - Understand and take responsibility for your part in our success; we tell you where to go, not how to get there. Getting it done, on time, is up to you.

Leaders are Learners - To be the best we can be, we accept that we do not have all of the answers. We must continuously learn, grow and develop. We expand in our roles.

Natural Creativity - We’re an innovative bunch building a world-class platform for creative communication. We take creative problem solving really seriously, but we don’t take ourselves too seriously with it.

It's all about Integrity - Be yourself and do your best. We are all in this together; your voice matters, say what you think. If you disagree, speak up. If the decision goes the other way, commit and move on.


  • Free TouchNote Credits (of course!).
  • 25 days holiday plus bank holidays & for each year of continued service here at TouchNote, you will receive one extra day of annual leave (capped at up to 5 additional days).
  • Working from home equipment budget
  • Access to our Learning and Development platform Learnerbly
  • Perkbox account
  • Cycle to Work Scheme
  • Tech Scheme
  • Smart Pension
  • Vitality health insurance
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