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Head of Tradespeople at Housekeep

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  • London
  • fulltime
  • -
  • Introduction

    Housekeep is the UK’s biggest technology platform connecting clients and cleaners in the £5 billion house cleaning market. We help clients find trusted, local cleaners and assist those cleaners with finding dense local client routes, thereby maximising their earnings and saving travel costs.

    Why We Need You

    Housekeep has built a strong foundation in the first five years. We're the UK market leader, 3X bigger than the nearest competitor and have delivered 1,000,000+ cleans at a 4.9* average rating. We've reached substantial turnover, are growing at 50% each year - indeed, we were ranked ‘6th-fastest growing company in Europe’ last year by the Financial Times - are already profitable and have substantial cash to invest. There's a clear execution opportunity to grow our 1-2% market share in our core market, being recurring house cleaning in London, by 5-10x in the coming years and thereby build a business with a £100M+ valuation.

    We haven't built this position by luck. We've delivered this by being smarter than anyone else, by working harder than anyone else and by making the right decisions on repeat. There are no pivots here, just the compounding effect of strong execution.

    Our ambitions are much bigger than winning in a single vertical. We've built a platform from which we can not only tackle the £5B home cleaning market, but from which we can also address the £10B commercial cleaning market and the £40B tradespeople market. We have the market opportunity to build a category winner and to own the home in the coming years, delivering not only a big business but also enormous strategic value. Better still, we have already made real promising starts in each of these new services. There’s real scope to build a business worth £1B+; our job is to deliver it.

    We want to build on our promising starts in these new services by giving them the resource they deserve. That’s where you fit in. We want you to act as the founder and entrepreneur driving one of these new service lines, responsible for everything from strategy, to product, to execution, to P&L ownership. You’ll need to bring intellectual firepower, commercial acumen and a sleeves-rolled-up entrepreneurial spirit to drive us forward. We want you to add business-defining value to us and for this to be a career-defining role for you.

    The Role

    You’ll report to the CEO and join the senior leadership team at Housekeep. You’ll draw on everything we’ve already learnt and built, whilst operating with independence, ownership and freedom.

    You’ll need to be a generalist. You’ll bring some embedded skills and knowledge. However, the main attributes you will bring to the role are ability and desire. You’ll have exceptionally-structured thinking, with the intellectual capability to break problems down and build fragmented understandings together to build elegant solutions. You’ll be comfortable making rapid decisions under extreme uncertainty. You’ll be drawn to testing and iterating, but you’ll often be right first time. You’ll outthink and outwork everyone else. Most importantly, you’ll have the ability to execute, to build and to deliver rapid growth.

    We see three components to the role:

    First, you’ll set the strategy for your service line. This will include:

    • Setting the 5-year vision & strategy
    • Undertaking market & competitor research & analysis
    • Building a deep understanding of your users from qualitative insight and quantitative data
    • Defining our market positioning, including the customer and supplier proposition
    • Balancing the drive for scaling/growth versus profitability/efficiency

    Second, you’ll execute on this strategy. This will include:

    • Setting the targets, building planning and leading delivery
    • Launching, testing & iterating on a MVP
    • Building the product and working with our technology team to build it
    • Balancing rapid cycles of testing-learning-iterating with building long-term
    • Owning the P&L
    • Owning the metrics & reporting

    Third, you’ll join Housekeep’s leadership team. This will include

    • Setting Housekeep’s long-term vision, strategy & culture
    • Working with the senior leadership team and upskilling the wider team
    • Contributing to finance, legal, HR and culture
    • Driving long-term growth and profitability

    You’ll be based in our office in Clerkenwell EC1.

    The Candidate

    Your background will include:

    • 2+ years’ experience at a top tier firm in management consulting, investment banking or PE/VC
    • 2+ years’ experience as a founder or senior manager at a fast-growth business
    • A strong academic track record

    It is a bonus if you have experience working with: 2-sided volume marketplaces; optimising online-offline user flows; human-human field-based interactions; live, real-time services.

    You will be able to show the following:

    • A proven track record in scaling a digital B2C business, as a founder or senior executive
    • Strong leadership skills to recruit, motivate and retain a top tier team
    • Ability to both set a strategic direction and get hands-on with delivery
    • Strong understanding of business & commercial models
    • Deep understanding of commercial metrics e.g. LTV, CAC, payback
    • Excellent critical thinking, through deep qualitative user research and quantitative analysis
    • Strong analytical skills to test, monitor and iterate improvements
    • A passion for working with end-users, UX, product & technology
    • Ability to turn business requirements into product and technical stories
    • Outstanding written and verbal communication, tailorable to different audiences
    • Strong people skills, setting a positive ambitious culture
    • Strong organisational skills
    • Exceptionally high standards & attention-to-detail
    • High levels of motivation and the ability to operate independently
    • The desire to learn and improve everyday

    Your personal approach will be to:

    • Think big – be able to conceptualise large, disruptive opportunities
    • Research, test, analyse, learn, iterate – using both quantitative and qualitative methods
    • Prioritise – sequence projects and understand value versus cost
    • Act urgently – driving rapid change
    • Execute – with a focus on output
    • Simplify - 80-20
    • Communicate – make a case that is impossible to refute or ignore
    • Understand technology – to drive growth, scalability and efficiency
    • Understand product-market fit and commercial trade-offs
    • Be obsessive about improving the business every day
    • Set extremely high standards

    The Package

    We will be paying a market-leading salary, with meaningful equity incentives.

    Application Process

    To apply for the role, send us:

    1) Your CV

    2) A succinct cover letter

    We look forward to hearing from you.

    The Housekeep Team

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