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Service Delivery Lead (London) at AND Digital

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  • London
  • fulltime
  • -
  • Service Delivery Lead (London)

    AND Introduction

    At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their

    organisation today, so that they thrive tomorrow. Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

    We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.


    About You

    As a Service Delivery Lead you will hold a strategic and pivotal role; accountable for building relationship between the Club and its clients, managing the current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations. As a result you will need to be able to:


    • Create a healthy portfolio of clients and forecast accurately growth target across the portfolio
    • Define each account direction and targets
    • Execute account development plan
    • Drive account growth and relationship development planning
    • Develop a long term strategic vision for your client and use your creativity to push/trial innovative ideas


    To do that, it's essential you bring the following:


    • A demonstrable background in professional services, in a similar role
    • Strong experience working in digital/tech environment (web/app development house, marketing agency, consulting)
    • Strong business awareness and high commercial acumen
    • Gravitas and proven experience to shape digital function and guide teams through implementation and delivery.
    • Proven experience in shaping and selling complex and effective propositions, which exceed client expectations and challenge the status quo
    • A track record of building outstanding relationship with clients and growing accounts (winning, retaining and expanding key accounts)


    Joining AND

    From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:


    • We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
    • There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
    • Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.



    Still sound good? Great! Fill out the short application form below and we’ll be in touch.

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