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Delivery Manager at Gousto

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  • London
  • fulltime

About us

Here at Gousto, we are on a mission to become the UK's favourite way to eat dinner!

Delicious recipes, precise ingredients & a dollop of adventure, delivered to your door. We have invested into our technology, data capability and our product to ensure the customer is at the heart of what we do. Every aspect of our business is powered by our passion.

Whether it is innovation through our recipe development, building algorithms to optimise our recipe box journey or devising strategies to reduce plastic and food waste. All our teams play a part in our amazing growth in the UK!

Our DREAM? To be the most-loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team!

The job

We have an opportunity for a Delivery Manager to support large scale projects across our operations and supply chain. You will leverage exposure across our business to enable our key goal for next day delivery!

The Delivery Manager will support the development of Gousto’s technology and operations landscape. Working closely within the Supply Tribe you will work across projects providing analytical, business, and technical support related to achieving strategic business functions, processes, and applications.

You are a leader of change with experience in delivering projects that have moved the needle on KPI’s. An innovative, self starter who has a real bias for action and consistently asks “how can we” to improve our customer experience.

Our Delivery Managers are the bridge between technology and the business. They drive and influence how our squads are performing and key improvements we can make as we continue to scale.

What you'll do

  • Support and drive metrics to challenge business functions across Gousto to deliver maximum operational value and best in class customer delivery experience.
  • Track and understand Gousto’s processes end to end and how they are supported by technology. To in turn track progress and impact.
  • Provide data metrics to track and measure operational efficiencies which are impacted by system implementations. This will cover customer metrics, efficiency and reducing business costs.
  • Gather, analyse, document business and/or functional requirements for various initiatives and numerous applications.
  • Document user stories and work with business representatives, project managers and product owners to support in prioritisation.
  • Drive and develop rollout/release plans for both new applications and upgrades to existing systems.
  • Document test cases for application and user acceptance testing.

Requirements

  • Degree/Relevant experience within a project support/delivery/change management role
  • Effective communication delivery - experience presenting findings and proposals
  • Strong analytical experience - experience using data and creating metrics for successful delivery
  • Proactively identify and mitigate key risks on the projects you lead
  • Positive and proactive work ethos to lead projects in a fast paced environment
  • Proven experience balancing multiple priorities and dealing with ambiguity in a dynamic and changing environment
  • Bonus points for proven experience using a range of agile project management methods.

We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

What’s it like working at Gousto?

All of us are responsible for the success of Gousto. Our guiding values - dream, deliver and care - show our commitment to i novation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Our Values!

Dream

Be confident in your curiosity: think big, aim high and respectfully stand up for what you believe in.

Deliver

We look for effective answers that will have a real impact, take initiative to solve problems and have a healthy impatience for change.

Care

We care about our colleagues, customers and suppliers - they are key to our success - and about where our food comes from, the quality of our ingredients and our impact on the environment.

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