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Junior Account Manager at Engineius

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  • Birmingham
  • fulltime
  • ₤28000 - ₤32000 per year
  • -

  • About Engineius

    Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 500+ drivers and transport agents across the UK. 

    We went live two and a half years ago (April 2018). Since then, we have acquired over 80 clients, 10 of which can claim to be some of the biggest players in the UK automotive industry. We are one of the largest competitors in this space already, but have headroom to grow much bigger. We currently move tens of thousands of vehicles each year. Our vision is to move millions. 


    About the position

    We are looking to fill a new Junior Account Manager role with immediate effect. The London-based Commercial team includes our Commercial Director, Business Development Manager, Customer Success Manager and Marketing Lead. The rest of the company (business is c.35 employees in total) are based in Birmingham.

    The workload of the team is ever-increasing, as order volume rise by around 40% every quarter. The team’s main objective at present is to onboard new customers, and keep existing customers happy and growing. You will be key in helping the team make this happen in a variety ways on a day to day basis. 

    We’re quite specific when it comes to the profiles for this position. You must be a proactive, customer centric person  who has had a minimum of 3 years experience working in an Account Executive, or Customer Success role and  is looking to grow their career with a tech start up. 

    This role will be fast-paced and needs a self-starter who can manage their own workload and shifting priorities day to day. You will be an early employee joining a rapidly scaling business that has the potential to be a true market leader. You will be well-positioned to move into a senior role ahead of your tenure based on the impact you directly make on the business.


    Key responsibilities

    Overall summary: Success in this role will be defined by enabling the whole commercial team (that you are part of) to continue to deliver growth by retaining existing clients and adding new ones successfully. An effective first few months with us will look like: 

    1. Onboard clients 

      1. Making sure customer accounts are rigorously set up on Engineius’ internal platform

      2. Training new customers in how to use the system

    2. Monitor service clients are receiving 

      1. Monitoring service delivery and ensuring we’re delivering what they’ve told us is important to them

      2. Helping with preparation for client meetings by providing operational detail and feedback

    3. Help deliver client projects 

      1. Quoting for new projects and close out new orders through to being live

      2. Taking ownership of your customer projects internally (typically hundreds of deliveries of a certain type), including setting up and maintaining booking systems

      3. Working directly with clients to iterate and refine processes, update data, and sending daily reports to key stakeholders 

      4. Leading in management of our smaller / SME clients 

    4. Manage internal workstreams 

      1. Being responsible for keeping our CRM system fully up to date and undertaking continuous improvements to it

      2. This includes customer contact and operational information, sales pipelines and competitor intelligence


    What characteristics are we looking for?


    1. Enthusiasm: We are very flexible on prior experience and existing skills set - the most essential thing is a fantastic attitude and enthusiasm to help our business reach its full potential 

    2. Personality: Very friendly and helpful demeanour; a person that will naturally fit into the team and build effective working relationships quickly

    3. Proactivity: A proactive and independent individual with strong decision-making skills, and able to use initiative

    4. Curiosity: An analytical, reflective mind and a genuine interest and passion in our business  

    5. Ambition: To personally succeed and develop quickly 

    6. Resilience: The ability to operate in a demanding, fast-paced environment

    7. Commercial awareness: to identify opportunities independently

    1. Technical Skill / Analytics: (Flexible)

      1. Proficiency in the normal tools: Microsoft Word, Excel, and related computer applications

      2. Advanced data skills useful but not critical 

    2. Experience that could be interesting or useful: You must have a minimum of 3 years of customer or account management with an open and flexible attitude focused on supporting and growing your customers. . Example profiles we will consider are: 

      1. Degree in marketing, business or something similar  

      2. Proficiency in office software, including MS Word, Excel, PowerPoint, and Outlook Express.

      3. Exceptional interpersonal and negotiation skills.

      4. Excellent collaboration and communication skills.

      5. Great organisational and time-management skills

      6. It would be advantageous if you had experience in working at a startup company where you’ve demonstrated hunger and impact


    What you can expect


    • Full-time job with a competitive salary package

    • Opportunity to join a high growth company at an early stage 

    • Scope for high performers to move into senior positions quickly 

    • Chance to work in a highly motivated team and a fast-paced, dynamic environment

    • Great offices: Both offices are great working spaces; the London office, for example, includes gym (free of use), showers, cinema, talks & professional events, and the longest copper bar in Europe in the bar and cafe area! 


    • Salary reviewed annually, based on appraisals 

    • Discretionary bonus up to 10% of base subject to company and individual performance

    • Workplace pension


    • Note: Owing to the current Covid-19 situation, we are flexible on home working. However, regular visits into the company’s offices will be necessary for getting up to speed

    • Based at the office headquarters: 

      1. Birmingham HQ (Alpha Works, Alpha Tower, Suffolk Street Queensway, Birmingham, B1 1TT)

    Other details: 

    • 25 days’ annual leave in addition to standard UK Bank Holidays and other Public Holidays

    • Three-month probationary period

    • Hours of work are 08:30-17:30 Mon-Fri

    • Role reports into the Head of Business Development and Customer Success Manager,

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