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  • London
  • fulltime
  • ₤35000 - ₤40000 per year
  • -
  • Accountancy Cloud are on a mission to be the #1 finance brand for startups. 😃

    Every business has to keep track of its finances, yet accounting has historically been expensive, inaccurate and slow. The accounting profession in the UK alone, is a £10 billion-dollar industry that hasn’t seen innovation for decades.

    Accountancy Cloud is changing that. We deliver digital first finance, accounting, CFO services, with a customer experience of unparalleled quality by automating the boring stuff and equipping a team of finance experts with software superpowers to deftly handle the rest. 
     
    We're looking for a proactive, entreprenuerial leader of Client Services and Operations to join our team, could this be you? 
     
    Roles & Responsibilities
    • Strong focus on ensuring execution of SLAs and be the benchmark for maintaining a 'world class' service
    • Interact with clients and build relationships with them while ensuring their needs are being met
    • Oversee the tasks carried out by the finance team and ensure they are providing an exceptional client experience
    • Support sales in the repricing of client subscription plans and assist customers understanding of new advisory add-on services
    • Use tools and reporting to ensure visibility of task management across the business
    • Resolve client problems in a professional manner
    • Deadline and prioritisation management of the team and the portfolio

    Requirements:

    • Experience in a client services or operations role is essential 
    • Experience in fintech or accounting a plus
    • Could be from practice looking for a more operational role
    • Looking to extend their career in operations or client services

    Benefits:

    • Workplace pension
    • 30 days holiday allowance plus bank holidays
    • Perkbox scheme including gym subsidy
    • Health insurance 
    • Remote role 
    • Amazing team and culture
    • Shiny new Macbook
    • Lots of socials!
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