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Customer Success Representative at REKKI

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  • London
  • fulltime

Who are we?

REKKI is an app that makes ordering between restaurants and suppliers easier, more efficient and more accountable. We see it as our duty to reimagine the supply chain for the food industry. We believe independent restaurants are fundamental to society - they provide a space to connect and actually talk to each other - and we work to make them sustainable businesses. Now more than ever.

As a Customer Success Representative, you will be supporting REKKI’s customers in getting the most out of their experience both by directly solving the issues they are facing in a given moment and by solving its root cause through process redesign.

Responsibilities

  • Front line support: assisting all potential and existing customers by delivering the best customer experience possible
  • Problem-solving technical issues and prioritising: working with the tech team to build cases and prioritise them ensuring our customers have a smooth resolution when it comes to technical bugs
  • Ensuring all transactions through the app are smooth sailing by reviewing all invoice and ordering transactions, whilst improving these processes for scaling
  • Analyzing REKKI’s commercial processes to identify improvement opportunities, drive their implementation and scale them globally.
  • Be the voice of customers with product and commercial teams and work closely with these teams to design new commercial processes as REKKI evolves and grows.

Qualifications

  • Minimum 3 years of experience in front line Customer Support and operational roles. High-growth or early-stage startup experience is a plus
  • Experience in designing, building and executing new processes
  • Clear, professional, and informative written and verbal communication style
  • Excellent organization, time management and prioritization skills; demonstrated facility juggling multiple critical tasks and consistently delivering against hard deadlines
  • Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity

We are the face of the business, for both current and future users around the globe. We build strong and lasting relationships and understand the needs of restaurants and suppliers, and how REKKI can help transform their business.

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