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Full Time Customer Support Representative (Weekend Cover) at Dishpatch

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  • London
  • fulltime

About Dishpatch

Dishpatch delivers the best restaurants to every home in the UK.

At Dishpatch, we believe the best chefs deserve the biggest tables incredible food shouldn’t be confined to the lucky few that live in the city. By partnering with the most talented chefs and restaurants to deliver their food nationwide we make it possible, whether you live in Hackney or Hereford, to experience incredible restaurant food at home.

Since we began in March 2020 we’ve partnered with the UK’s most pioneering restaurants and chefs, including the likes of Angela Hartnett, Ottolenghi, and St. JOHN, to deliver tens of thousands of meals across the country. In 2021, we’re continuing to rapidly increase the diverse range of restaurants and chefs we partner with to serve our growing community of diners.

We’re backed by the world’s leading consumer and brand venture investors and we’re growing fast. Our sights are set on building a brand, product and collective that both restaurants and diners truly love.

The role

At Dishpatch, we believe that building an incredible product & brand starts with the customer. By putting the customer at the core of what we do, we're able to create an incredible experience that people keep coming back for.

As our Customer Support Representative, you'll be responsible for dealing with support enquiries, issues and caring for our customers. Dealing with customer support and feedback collection, you'll assist in an important area of the business and help shape the direction of the Dishpatch product by collecting valuable insights.

Our peak hours are Thursday - Saturday, so this role will be covering Wednesday - Sunday or Thursday - Monday, 9.30am - 6.30pm. This role can be done remotely and/or from our office in Poplar, London.

You'll work closely with our product team to look after all customer support, feedback, data collection and reporting. 

Customer support - you'll take on the day to day customer support answering queries and dealing with requests from our customers.
Help articles - you'll identify support issues and write articles to answer common questions.
Feedback issues - you'll follow up with customers that have raised issues and concerns via direct feedback.
Issue tracking - you'll record & report issues and insights as they arise from support.

You'll report to our Customer Support Lead.

About You

Must
You love food & restaurants.
You're great at speaking to customers.
You have excellent written English.
You're solution focussed

Ideal
Self-starting do-er, comfortable moving quickly (we're very fast!).
Ability to take in lots of information, data & spot patterns.
Organised with excellent attention to detail.
Some experience in a customer support role.
Familiar with general support & tracking software Zendesk, Google Sheets etc.

Benefits

  • Be part of one the fastest growing startups in the UK and contribute to the future of at-home dining.
  • Competitive salary and compensation.
  • 33 days of holiday pro rata
  • Employer contributions to your pension plan
  • Meaningful ownership stake in the Dishpatch business.
  • Trying out our favourite spots to eat with Friday team lunches.
  • Opportunity to try new menus and take home spare boxes each week.
  • Employee discount codes on all menus.

If this sounds like something you can’t wait to get stuck into, we want to hear from you. Join us on our mission to democratise food globally, and bring the world's best chefs home.

On diversity

While many companies place an emphasis on diversity, we could not place a higher importance on it. London’s wonderful food scene, like many other ‘eating cities’ in the world, is an expression of the diversity of the city. We believe in creating a team which is a community of people as diverse as possible, joined together by a love and passion for food.

Every role in the Dishpatch team is open to applications from all sections of society. We’re committed to building a culture of inclusion, belonging and connection as we work together on building something truly great. We actively encourage applications from everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.

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