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Worker Experience Manager at Indeed Flex

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  • London
  • fulltime
  • ₤80000 - ₤100000 per year

What is Indeed Flex?

We are an on-demand marketplace helping Job Seekers and Employers have 100% control and choice over shifts worked in real time. We want to enable Job Seekers to control their schedule, choose their work and enable them to work as many or as few shifts as they want. The platform enables Employers to book reliable, rated and verified staff immediately. At Indeed Flex, we’re harnessing innovative technology to revolutionise the flexible staffing sector.

Our Mission

Our mission is to help people get jobs by democratising work and giving jobseekers ownership, control, and choice. We are working hard to build a world where access to work and jobseekers are frictionless.
Indeed Flex has begun its US expansion. Starting in Austin, Dallas, and Houston, Indeed Flex has recently expanded to San Antonio and Atlanta, GA.

The Role

The Flexer Experience Manager is responsible for developing and delivering an industry leading experience for Flexers, as part of our mission to revolutionise the temporary staffing industry. You will be accountable for the engagement, development and retention of all Flexers on the platform to ensure that their Indeed Flex experience exceeds their expectations.
Located in London and reporting to the VP Operations, you will need to be highly-organised, data driven and energised to dig into ambiguity, understand the root of problems and align stakeholders to deliver solutions. You will need creativity to define a world-class customer engagement experience strategy as well as the execution, communication and stakeholder management skills to deliver on the program. You will require a mindset to challenge traditional processes and the people-forward philosophy to invest in and develop an amazing team that is set to change the world of temporary recruitment.

Responsibilities

  • Work within the established Operations teams to understand current processes and define opportunities to enhance the experience of our Flexer community
  • Work with Flexers to understand their desired experience and where their current experience with Flex is or is not meeting their expectations  
  • Develop a vision for the Flexer Experience team and champion it’s value
  • Develop a Flexer lifecycle journey strategy that is clear and support that vision
  • Take learnings from other great businesses and their engagement strategies  
  • Identifying opportunities in the current quality management, learning and development, community support and customer lifecycle process or building new processes where none currently exist. 
  • Work to define our benefits and loyalty teams and strategy as well as managing key external partnerships that bring value to our Flexers.
  • Identify priority opportunities and quickly execute on them

Qualifications 

  • Min. 5 years of experience in operations, consulting or a startup environment
  • A passion for marketplace platforms and improving the lives of job seekers
  • Exceptional verbal and written communication skills
  • Experience in customer experience strategy ideal
  • Strong project management skills including using data to establish priorities, developing strategies to pursue them, and managing cross-functional stakeholders
  • Ability to balance detailed planning and engagement with swift execution
  • Desire to get your hands dirty when workers are busiest (nights, weekends, holidays)
  • Emotional resilience in fast-paced, high profile and ever-changing situatIons
  • Bachelor's Degree (MBA or relevant Master's degree a bonus)

What you'll get:

  • Flexible work arrangements, remote and working from home.
  • Employee Assistance programs, free eyecare vouchers, discounted gym memberships and much more.
  • Private Medical Healthcare.
  • Unique bonus structure for every employee.
  • Social events and lunch and learns.

You’ll fit right in at Indeed Flex if:

  • You’re flexible – you’ll muck in and help with anything
  • You’re proactive and always willing to learn
  • You prefer a start-up environment because you want to have an impact, gain experience and love being in a fast-paced company
  • A passion for on-demand marketplace platforms and improving customer experience

Indeed Flex is proud to be an equal opportunity employer that wants to build a welcoming and diverse working environment. All qualified applicants will be considered for employment without regard to ethnic background, race, religion, sex, gender identity or expression, sexual orientation, neuro-diversity, disability, age, or any other non-merit based or legally protected grounds.

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