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Customer Service Assistant at SportPursuit

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  • London
  • fulltime

Forget being a small dog in a global business; make a difference with every tweet, post, email or call. This is the most important role in our business, the friendly face of SportPursuit. You will work directly within our UK and International Customer Champions team, as well as feeding into everything from website development to what brands our customers want to see on the site. This is an excellent opportunity to join an ambitious, high growth start-up in the sports retail space and grow with us as we expand.

SportPursuit is growing fast internationally and we’re looking for bright, talented linguists with a passion for eCommerce and the outdoors to spearhead our expansion. 

Responsibilities:

As a Customer Champion you will be responsible for responding to any customer queries in your language as well as some local language copy for your market. You will also be an internal champion for your territory, working with sales, operations, marketing and merchandising teams to make sure the onsite and email experience is appropriate for your territory.

  • Delivery of first class customer service for our customers, by responding to customer queries through social media, live chat, email and phone. This role will also include responding to other international customer queries. 
  • Be the "internal champion" - perform a daily check on the website, Check sales available, product available, choice of imagery etc 

To be successful in this role you must have:

No specific prior experience necessary, but key requirements are:

  • Fluent in English with excellent written and verbal communication skills
  • Have a great eye for detail
  • Strong analytical and PC skills, with the ability to quickly learn complex systems
  • Work well under pressure and be able to think outside of the box and have a 'can do' attitude
  • Be a real people person
  • Strong team player 

Nice to have but not essential

  • A love of sport is also a bonus, ideally triathlon, cycling, running, snow sports or hiking/walking
  • Fluent in another language

Benefits

  • Staff discount for access to great quality kit.
  • Friendly and Dynamic working environment
  • Holiday - get stuck into your adventures. 25 days of holiday a year as standard with the opportunity to purchase an additional 5 days extra!
  • Workplace pension - we’re set up with The People’s Pension to make sure we’re contributing to help you save for retirement
  • Learning and Development budget available to all employees
  • Lunch & Learn sessions. 
  • Socials - A social budget which grows every time we hit budget, with a social team that just loves using it
  • Movement towards a remote first working environement. But don't worry, when you're in the office we'll have lots of free food and drink - help yourself to tea and coffee as well as healthy snacks and fresh fruit. Other treats are also on hand - chocolate Hobnobs are an office favourite!

Covid-19:

Keeping safe and healthy in the workplace is important at any time, but even more so in times like these. Therefore, due to Covid-19 all staff members are now working remotely until further notice. Our hiring process is no exception - to protect you, our hiring team and others around us, we will be arranging remote interviews with the successful candidates.  

About us: 

SportPursuit fuels sporting adventure with affordable, great quality kit. Founded in 2011, SportPursuit is an innovative online retailer with over 7 million members across the UK, Europe and beyond. We hunt down the best deals available online on a wide range of quality sports and outdoor brands and create an inspiring, personalised shopping experience for each customer. Everyone in the SportPursuit team has the opportunity to make a difference and help grow the business.

Diversity at SportPursuit:

SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. SportPursuit is dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.

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