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Customer success executive at OhentPay

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  • London
  • fulltime
  • ₤20000 - ₤25000 per year
  • -
  • About OhentPay

    At OhentPay, we’re on a mission to build a global exchange and settlement network that allows anyone to send money anywhere in the world, and receive value instantly. We provide FX, liquidity and money transfer services to consumers, businesses and regulated fintechs.

    The role

    We are looking for a Customer success executive whose role will involve solving customer issues and providing the highest level of customer care. You will be driving continuous improvement on how we engage with our customers, including the implementation of best practices and automation initiatives. You will represent the Customer in all product and feature development discussions. We rely on you to know what to improve, what to build and what not to build. Your understanding of what our customers need and want is key.

    Responsibilities will include

    • Providing inbound customer support via email, live chat and social channels
    • Prioritizing and multitasking to meet our customers’ expectations
    • Gather customer feedback to drive continuous improvement across all areas, including product
    • Effectively communicate with our customers on issues and product updates
    • Liaising with IT, sales and account management teams to ensure support requests are resolved in an efficient and timely manner
    • Represent OhentPay’s brand effectively at industry events and on social channels

    Who we’re looking for

    • 1 to 3 years experience in a consumer-facing role
    • Empathetic when dealing with customers - We can’t stress this enough
    • Industry experience in Fintech, FX and remittance is a huge plus
    • Excellent written and verbal communication
    • Analytical, logical and data-driven approach to problem-solving

    What we offer

    • £20,000 to £25,000 base salary
    • Learning and development budget
    • Remote work
    • Flexible working hours
    • Fun incentives
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