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Senior Logistics Coordinator at Gousto

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  • London
  • fulltime
  • ₤30000 per year

Gousto is the UK’s leading recipe box company delivering precise ingredients, delicious recipes and a dollop of adventure to thousands of homes across the UK.

As one of Europe’s fastest growing independent companies, you’ll be part of an exciting, expanding team and trailblazing company. Food and tech is at the heart of what we do. Using industry-leading technology, we’ve connected over 6 million people to delicious food so far. By 2025 we’ll have delivered 400 million delicious meals to dinner tables across the country... and we’re only just getting started.

Senior Logistics Coordinator

Circa £30,000

Shifts: Some weekend working will be required

Location: This is a Central team and we're a flexible workplace so you can be based entirely remotely, or if you'd rather, be based at the Spalding, Thurrock or Warrington Fulfilment Centres - or a mix!

You will manage a team of Delivery Performance Coordinators, using reporting tools and build key relationships to maximise delivery performance. The goal of our department is to provide best-in-class service by having the industry-leading OTIF (On Time in Full) percentage, coupled with the most flexible delivery proposition available. This is a role where you will make a tangible difference to Gousto, working alongside our experienced Logistics team to deliver the best possible customer experience.

What you’ll do (job tasks and responsibilities)

  • Forecast and manage all courier collections from our warehouses
  • Manage a team to proactively challenge all boxes “at risk” of failing with couriers with the aim of recovering 100%
  • Work closely with the customer care department to both ensure customers are receiving correct information, and as an escalation point for queries that can not be handled by Delivery Performance Co-ordinators
  • Support the Logistics Coordinator in driving through new initiatives and projects
  • Build strong relationships with 3PL’s to ensure OTIF delivery to customers, joining weekly conference calls to analyse and improve performance
  • Ensure that delivery data is clean and provide analysis of delivery performance, making recommendations to the logistics coordinator and other key operations stakeholders
  • Manage rebate claims for failed deliveries
  • Trouble-shoot operational issues that arise


Our Ownership Principles

Dream - Today’s good is tomorrow’s mediocre. We’re always looking for ways to improve Gousto, our team and ourselves.

Deliver - We understand where we can add the most value and obsess about making improvements every day.

Care - We can only achieve big things by working collaboratively. We respect different people’s skills, experience and points of view. We work as one team.


Requirements

  • Ambitious and looking to progress in a fast-paced environment
  • Capable of decision making with no supervisory intervention
  • Capable of managing a small team
  • Experience of working with 3PL Companies
  • Be Excel competent (intermediate level – V lookups/pivots etc)
  • A can-do approach to challenges and a positive attitude

Benefits

  • Holidays - 25 days of holiday (plus bank holidays) increasing by a day each year up to 30 days
  • Option to buy additional days of annual leave up to a total of 30 days
  • Discounted Gousto boxes - 40% staff discount on Gousto boxes and 25% for your family and friends plus your first box free
  • Access to Gousto Academy training courses
  • Gym Membership
  • Cycle to work scheme
  • Quarterly team socials and mixed team events
  • Coffee/ Tea, fruit and ice cream provided every single day to keep you fresh
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