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Customer Service Executive at Chip

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  • Remote
  • fulltime
  • ₤17000 - ₤18532 per year

We’re building the best savings account in the world of the future. 

It’s our mission to empower the mobile-first generation to save, invest and build real wealth seamlessly, effortlessly and innovatively.

We’re sick of tradition. We’re tired of doing things the old way; the way our grandparents did it. We’re bored by out-of-date processes designed to fit one type of person.

We want to challenge the idea that only the rich can become richer; that only the experts can understand finance; that only the mogul can find the best returns. Because why should we accept that? Potential isn’t a limited resource. Wealth isn’t either. 

We’re kicking down the door on what’s been done, rejecting the hand we’re dealt, and we’re rewriting a new future for wealth management; one where everyone wins. A future defined by automation, machine learning and cutting edge technology.

We're always improving. We’re continually building ways to make saving and investing space easier, more inclusive and, well… not boring. Because when you start to build real savings, the opportunities aren’t boring at all. 

Without the worry of savings, you have more time to think big, think about the future. You have freedom. Chip is the future of savings and investing, and we’re not going to stop until the whole world knows it.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs, with the backing of more than 11,000 investors and a huge community of Chip savers.

We're growing fast and we have some very exciting plans. We're looking for a Customer Success Executive to help us make them happen.

Come join the excitement.  

We are looking for a Customer Service Executive who possesses a passion for customer care and will work with our team of talented customer success executives and build the next generation of our mobile applications. As a Customer Service Executive, you'll be ensuring Chip customers trust us and are satisfied in their use of our services and products. 

What you can expect to be doing:

  • Dealing with all queries that come in through live chat, email and through social media.
  • Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team.
  • Active participation in app growth and development.

What we’re really looking for:

  • You can get your head around a complex system quickly.
  • You find it easy to juggle and prioritise different tasks.
  • You’re chilled under pressure.
  • You are friendly and naturally engaging with a positive can-do attitude to customer support.

What we’re really looking for: âœï¸

Although we’re in the financial space, and under the scrutiny that comes with it, the current Customer Success team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise you would have stopped reading by now, so let us be clear in what will make us want to work with you.

We want a real person, with interests outside of code, to join our work family. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages will be looking for empathy, eq, fun stories, and ability to smile even when things are tough. Code monkeys need not apply.

PERKS ðŸŽ

  • £17,000 - £18,532 per annum dependant on experience
  • Discretionary share option bonus every 6 months
  • Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
  • We are an equal opportunity employer and value diversity
  • Flexible working arrangements
  • Unlimited holiday (28 days contracted but policy not to count) ✈️
  • Personal Learning Allowance
  • Company laptop
  • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high growth fintech startup 🚀

Our Interview process: ðŸ“–

  1. Short take home test
  2. Video interview with VP of Customer Service & Customer Service Team Lead
  3. Video interview with VP of People

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

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