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Amazing Customer Support at Kids' Club

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  • Remote
  • fulltime
  • ₤22910 per year
  • -
  • Job Purpose

    Main purpose of the job

    To provide a warm welcome to all parents and schools.

    To undertake duties as directed by management.

    To operate the telephone system. To be first port of call to answer telephone calls and deal with enquiries.

    To deal with all parents and schools in an appropriate and professional manner.

    Supporting Growing, Teaching & Learning

    To assist the Senior Leadership Group in their duties to ensure that the club meets its goals and aims.

    To promote the highest standards of professional ethos within the administrative function of the school and strategically ensure the most effective use of resources in support of the clubs objectives.

    × To ensure the highest degree of welcome for schools or parents telephoning

    × Assist with arrangements for visits for meetings for management

    × To act as the main person receiving calls and dealing with as appropriate

    × To ensure that schools and parents are aware of policies

    × To develop a Support Center to automate your work

    × To check and monitor enquiry e-mails and forward to relevant staff members

    × To collate information and produce weekly newsletters

    × Organise club registers and follow up on parents special requests

    × Build data in the CRM

    × Organise meetings with new schools 

    × Be able to set up meetings with schools for new clubs

    × Be aware of and comply with school policies and procedures relating to child protection, health, safety and security, confidentiality and general data protection, reporting all concerns to an appropriate person

    × Participate in training and other learning activities and performance development as required


    × To administer all clubs timetables

    × To maintain up to date records

    × Co-ordinate distribution, return and collation of annual data collection sheets

    × To order, collate and distribute materials for clubs

    × To check and monitor pupil attendance


    × To deal with refund requests or coupons

    × To produce statistical reports for materials purchased

    In addition: To perform any other duty which is linked to this role.

    Essential Desirable

    Qualifications: Qualifications:

    Good numeracy/literacy skills RSA Level 2 or equivalent

    Level 2 to include: Experience of working in a school or after school club

    NVQ 2 in Business Admin or equivalent

    qualification in relevant discipline


    Experience of reception work/ general Experience of Zendesk/Freshdesk

    Clerical/ administrative work and other school based computerised systems

    Good keyboard skills

    Use of ICT including data input Experience with financial procedures


    Excellent communication skills A good knowledge of safeguarding and

    Child Protection procedures

    Flexible approach to work

    Ability to work to deadlines

    Actively improving yourself by developing new skills and knowledge, and learning from past experiences

    Organising yourself and taking responsibility for achieving results

    Working with other employees to achieve results and develop good working relationships

    Interview process:

    1. Screening Call
    2. Practical Interview & Role Play 
    3. Onboarding If Successful
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