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Customer Delight Agent at Brarista

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  • London
  • fulltime
  • ₤1400 per month
About us:

Brarista is an award-winning fem-tech start-up whose mission is to improve the way women shop for their bras. We use cutting-edge technologies to create our bra-fitting mobile application which allows women to self-measure and shop for the correct bra fit -across brands and styles - using their phone’s camera. With our service, we want to enable women to do more.

Why us:
We are endorsed by the Royal Academy of Engineering and UCL Innovation and Enterprise.

You can expect a fast-paced, entrepreneurial, collaborative, and liberal working environment working with us. This is a great opportunity for an applicant looking to improve and solidify their organizational skills, operational skills, and commercial awareness.

What we are looking for:
We are looking for a talented self-starter who is highly organised and enjoys connecting with people. You will be working closely with the founding team to help manage research volunteers’ experiences at our research facilities.
Due to the customer-facing role, you would be expected to work 5 days a week, in person. 

You will be responsible for:
  • Greeting participants at our private office and make them feel at ease, and aware of the research process
  • Managing consent and NDA forms 
  • Monitoring our customer service inbox and Responsible for responding to all customer queries. This may include but is not limited to: rescheduling or confirming appointments, responding to size or fitting related queries and/or directing to the relevant team member for advice on our response, responding to compliments or requests from external contacts or customers in a timely manner.

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To apply, please share with us your CV and a short introduction to why you are a great fit for the role.

Starting date: ASAP

Application deadline date: Rolling basis until 30 September 2021
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