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VP, Head of Operations at HIVED

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  • London
  • fulltime
  • -
  • ABOUT HIVED

    HIVED is building the mass-market parcel delivery network of the future by leveraging vertical integration, operational process innovation and software. HIVED has developed a system that is significantly better than the status quo in every way imaginable: more efficient (and therefore more affordable), better for people (no gig-economy, fully employed staff) and the environment (100% emission free end-to-end, no offsetting ever) as well as providing the best possible delivery experience.

    We are backed by the UK government's innovation agency Innovate UK as well as some of Europe's leading investors and VCs in climate-tech, logistics and mobility such as Pale Blue Dot VC, Eka Ventures, the founder/CEO and entire senior leadership team of TIER mobility and the co-founder of Budbee, amongst others.

    Over the coming months and years, HIVED will aggressively scale in the UK to become the default delivery provider for many retail and e-commerce brands, from SMEs to household names. Currently covering the M25 area, HIVED will expand to further UK cities in early 2022 with the goal to cover the vast majority of the UK population by 2023 alongside an expansion to key European markets. At the same time HIVED will continuously improve its technology and delivery experience with a number of never seen before features and improvements on the roadmap.



    ABOUT THE ROLE

    HIVED is looking for an exceptionally talented Head of Operations to oversee the entire daily operations of moving a large and growing number of parcels from A to B in a seamless way.


    Responsibilities
    • Formulate business strategy with others in the executive team
    • Design policies that align with overall strategy
    • Implement efficient processes and standards
    • Coordinate customer service operations and find ways to ensure customer retention
    • Ensure compliance with local and international laws (e.g. data protection)
    • Oversee the implementation of technology solutions throughout the organisation
    • Manage contracts and relations with customers, vendors, partners and other stakeholders
    • Evaluate risk and lead quality assurance efforts
    • Oversee expenses and budgeting to help the organisation optimise costs and benefits
    • Mentor and motivate teams to achieve productivity and engagement
    • Report on operational performance and suggest improvements
    • Lead from the front, hands-on attitude

    Requirements

    • Extensive experience in Operations, ideally with a large amount of responsibility (e.g. Head of Operations, Operations Director or similar leadership role)
    • Familiarity with all business functions including HR, finance, supply chain and IT
    • Experience with implementing IT systems
    • Knowledge of data analytics and reporting
    • Good with numbers and financial planning
    • Outstanding communication and negotiation skills
    • Excellent organisational and leadership ability
    • Analytical mind
    • Problem-solving attitude
    • BSc/BA in Business, Computer Science or other relevant field

    Benefits

    • Great and dynamic working environment
    • Join a diverse and driven team
    • Ability to learn by joining a young, fast growing startup
    • Real chance of progression with the organisation purely based on success in the role
    • We care for our staff and we are happy to accommodate and support special talent wherever we can
    • Beautiful office on the top floor of a converted warehouse in the heart of Shoreditch
    • Work From Home optional depending on circumstances
    • Potential for share options
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