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Luxury Concierge Intern at CERCLE

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  • London (Hybrid)
  • fulltime
  • National Minimum Wage
  • -
  • Job Description – Luxury Concierge Intern (6-month internship)

    Starting Date: October 2021

    Location: London – Partially Remote

     

    About us

    CERCLE is a luxury rental marketplace that makes renting as aspiring as buying new to enable its community of female millennials to consume more sustainably. Our mission is to redefine ownership and solve the annual $500 billion waste issue in Fashion.

     

    About the role

    Reporting to the CEO, you will be a doer, a real allrounder who likes to multitask and just get things done.

    This opportunity is unique if you would like to join our early start up and work closely with the team, bring in your experi- ence and ideas and take this company to the next level.

    As our concierge intern, you will be at the heart of CERCLE and our brand ambassador at all time, managing client requests and building relationships with our luxury clientele. This role will be varied and versatile and no two days will ever be the same. A personalised approach will be crucial to constantly deliver the highest level of service and go beyond client’s expectations.

     

    Daily and Monthly Responsibilities

    • Day to day enquiry handling from clients (from fashion rental to lifestyle-based requests)

    • Management of specific client accounts & ongoing reporting

    • Conception, organisation & implementation of events for clients

    • Admin, logging enquiries and managing mailing lists

    • Managing the relationships with key logistics suppliers and being their first point of contact

    • Organizing fitting sessions with clients, VIPs and celebrities

    • Managing the inventory and end-to-end order fulfilment

    • Taking care of VIP deliveries

    • Building new supplier relationships

     

    What you bring

    • A Bachelor’s degree from an accredited university in one of the following disciplines: Hospitality, Business, Management, or any related field
    • Extensive experience in customer support or concierge roles preferred
    • From a personality and work ethic point of view you should be polished, incredibly well presented, articulate, polite, diplomatic and patient and of course extraordinarily efficient and professional. You’ll also need to be a self-starter who can hit the ground running and be a self-sufficient multi-tasker who enjoys challenges and loves providing top-class client /customer service
    • Great communication skills in order to liaise with multiple stakeholders, creatives and departments

    • An ability to multitask and perform under pressure

    • Attention to details

     

    CERCLE welcomes applications from all ages and sectors of the community on the basis that the individual is able to provide evidence that they can work legally in the UK and EU.

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