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Remote Support Engineer (Bicester, Oxfordshire) at Salunda Limited

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  • Bicester
  • fulltime
  • ₤30000 per year
  • -
  • Remote Support Engineer (Bicester, Oxfordshire)

    Salunda Limited has established a reputation as experts in rapidly delivering quality, robust monitoring solutions for harsh environments. Our patented retrofittable, wireless technologies ensure a safer workplace, improved efficiency, and reduced non-productive time.  We have recorded impressive sales growth and deepening relationships with market leaders across Upstream Oil & Gas, and we are bringing innovative products to market for equipment and personnel monitoring in critical operations.

    The company has two primary product lines:

    One is for wireless monitoring and safer automation of pipe handling equipment in the derrick called Latch Hawk (offshore drilling platforms and MODUs): Latch Hawk

    The second is a red zone equipment and personnel monitoring system call Crew Hawk (for land and offshore markets): Crew Hawk

    Remote Support Engineer:

    • Assist with project proposals & installation plans
    • Support the generation of condition-based monitoring reports / presentations and assist customers in actioning recommendations
    • Provide first class remote support to customers via telephone & email in a timely manner
    • Troubleshooting and configuration of Salunda systems via remote connection
    • Assist with routine system upgrades (software & firmware)
    • Provide remote training sessions on Salunda hardware and software
    • Logistical support for offshore field engineering team

     

    Candidate profile:

    • Outstanding written & verbal communication skills with the ability to articulate complex solutions to customers
    • Excellent computer and software skills for troubleshooting and configuration of offshore systems via remote connection
    • The ability to thrive in a fast-paced environment working to tight deadlines with a willingness to go above and beyond to provide first class customer service
    • Critical thinker with the ability to solve complex problems in timely manner
    • High attention to detail and exceptional presentation
    • Proficient in MS Office

    Advantageous Experience:

    • Experience with Python
    • Qualified to BTEC Higher National or Degree in Engineering or Science subject
    • Knowledge of controls, interfacing, Profibus, Ethercat, Profinet & other relevant communications protocols
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