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Customer Support Admin at Bits

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  • London
  • parttime
  • ₤10 per hour

Backed by the investors behind Airbnb and Dropbox, Bits is a digital store card, with the aim to help people build credit. Until recently, people trying to build credit in the UK didn't have many options aside from careful spending on a bank credit card. Yet as many as 12 million people in the UK have difficulty accessing financial services. Our mission is to promote financial inclusion by providing a path to credit for those neglected by mainstream lenders.

Many consumers are still in the dark when it comes to how credit works, and it can often seem a confusing and stressful subject. As Customer Support Admin at Bits, you will provide support across a variety of channels to aid customers in their credit building journey.

 

What the role involves:

  • Processing customer requests and queries via telephone, email or instant message
  • Investigating and resolving customer complaints quickly and patiently
  • Keeping confidential records and financial information private and secure
  • Learning how to use database systems and technology to deliver great customer support
  • Communicating with customers effectively, and assisting with security checks, account enquiries or flagged account issues raised by the customer


Requirements:

  • You work hard and get stuff done, always with a positive attitude and great communication skills.
  • You can keep a cool head when things get tough, and have a mature personality.
  • Your are able to show empathy for the customer, and to understand the stressful environment a lot of our customers operate in.
  • No direct customer support experience needed

Start Date: Now

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