ALTIDO London helps property owners let their property out on a short-term basis providing a flexible, safe and secure income stream and a fantastic experience for guests looking for a change from the sterile uniformity of a hotel.
We are a hospitality business first and foremost thus we invest heavily in working with our clients to boost the desirability of their properties and provide a tailored experience for each carefully chosen guest. Our guests and clients benefit from personal, hands-on experience with 24/7 support and concierge service.
ALTIDO was formed in April 2019 merging The London Residents Club, Rent Experience, BNB Buddy and Hintown to provide the best beyond-hotel hospitality experience across Europe.
ALTIDO delivers a distinctive level of excellence with local expertise in revenue management and global standards in all daily operations. We are a global network of local experts.
Operations Coordinator, Part Time
Are you a problem-solver, a team player, excellent communicator, think analytically and an innovator? Do you have a can-do attitude and give your all to any task?
You will be a key member and effective communicator of the Operations team - Operations Coordinator with the day-to-day logistics that keep the business running. Includes (but not limited to): coordinating logistics, delegation, scheduling and follow up of tasks once confirmed and or completed, pro-actively seeking process improvement and ensuring that operational standards are met as per our KPIs. You will be working both collaboratively and independently. A positive attitude and a great sense of humour are key traits to possess in this role
The role is self employed and working hours is Friday, Saturday and Sunday from 9am to 6pm
Acting as the primary or secondary dispatcher within the London team when it comes to task delegation, confirmation and completion in relation to guest relations, maintenance, operations, and or greeters. Maintain communication with HOO daily on the day to day running of the business. Examples not limited to
Logging and monitoring all client chargeable tasks on to the company’s expenses report
Assisting with logging receipts in HOO or other Operations Coordinator absence
Monitoring and actioning all Breezeway ground team report where applicable
Managing the tasks dashboard with a proactive and accountable attitude, ensuring that tasks are correctly executed, communicated within the London and Bulgarian team and completed efficiently and on time.
Preparing weekly team meeting agenda where applicable
Assisting with logging of keys in HOO or other Operations coordinator absence and or investigating the whereabouts of keys with relevant stakeholders
You will be the “fixer” - if something needs doing, you’ll be the first person to organise it or do it.
Assisting Head of Operations and or other Operations Coordinator monitoring grounds team monthly performance and coordinating grounds team meeting every quarter.
During the lower season, you will work on various strategy projects e.g. implementing new processes and formalising them into standard operating procedures
Whilst the role is predominantly office-based, you would be required from time to time to conduct spot checks of our grounds team and or execute any ad hoc tasks within the company’s KPI in the most cost-effective manner.
A team player with a can-do attitude
English speaker and excellent communicator
A strong interest in guest-centric customer service and operations
An eagle eye for detail
Have an analytical and logical mindset to make guest-first, operational decisions
Solutions-oriented; the problem is simply the journey to the solution
Additional language skills are a bonus but not essential
Have some operational background in hospitality but not essential
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