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  • Remote
  • parttime
  • ₤12000 - ₤18000 per year
  • -
    • Raising support tickets to enable tracking and resolution of customer requests
    • Investigating and resolving customer complaints then closing support tickets
    • Maintaining a database of customer information
    • Escalating inquiries to the appropriate team, when necessary
    • Checking product or service availability
    • Assisting customers with registration or account creation
    • Passing customer feedback onto the product or sales team to improve the organisation’s offerings
    • Answering telephone enquiries
      • Manage customer communications, including inboxes, phone and live chat
      • Own and lead on CRM data quality
      • Deliver timely communications and swift resolution to all queries 
      • Work with Director of Logistics and warehouse team to manage returns and exchanges
      • Work with Director of Finance and Finance Assistant to manage refunds

    • Training:

      • Hubspot Service Hub certification
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