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Client Service & Operations Specialist at ROLZO

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  • London
  • fulltime
  • ₤20000 - ₤24000 per year

The company

Born to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000 airports.

The role

An exciting role has arisen within our operations team, the fastest-growing department in the company. The role will communicate with clients, suppliers, and other team members to provide world-class service to our clients.

Key Responsibilities

- Advising B2B clients and fulfilling chauffeur services and car rental requests through our chat-based proprietary technology or email or telephone

- Working with our network of fleet partners around the world to ensure our clients are receiving the best vehicles, rates, and service in the market

Requirements

- Experience in a customer-focused role
- Ability to communicate effectively with high-end clients both verbally and in writing – fluent English is a MUST. Other languages are advantageous
- Passionate about customer service
- Strong analytical skills and attention to detail combined with good business judgment
- Excellent, clear, and effective verbal and written communication skills
- Experience in a collaborative and transparent environment
- Hands-on and highly entrepreneurial
- Ability to work in a high-pressure environment with tight deadlines
- High level of intuition to anticipate and exceed client needs
- Flexible working hours - available to work on evenings and weekends

Employment type: Full-time
Working hours: Varied shifts Monday to Sunday, 6 days per week
Working location: Office in central London and/or Remote
Start date: Immediately

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fulltime Client Service & Operations Specialist at ROLZO in London
08-10-2021