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About us

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our core belief that you can never care too much or be too thoughtful, we do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are the world’s leading and most loved flower and gifting platform, growing at 100% year on year (and we’ve been extremely fortunate to see growth remain strong during the pandemic).

2021 has already been an exciting year for us, in January we announced our £100 million Series D funding round round, led by General Catalyst (backers of Airbnb and Deliveroo), with participation from multiple other top tier investors including Index Ventures (who have also backed companies such as Transferwise and Glossier). More recently, we’ve announced the acquisition of the Dutch online flower business bloomon and the French online flower business Bergamotte, together creating Europe's leading online flower delivery company, with our three strong brands active across 8 countries. We have been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020.

We really care about creating a diverse and inclusive team - so we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

Product Design at Bloom & Wild

The role of the product team at Bloom & Wild is to create value for our customers and for Bloom & Wild by developing user facing (e.g. website, apps) and internal digital product (e.g. warehouse technologies). We are a team of 18 people including Product Managers and Product Designers who report to the Chief Product Officer with the team located in London, Amsterdam and fully remote. Over 60% of our Product team identify as female.

We operate in a Centralised Partnership model where Product Designers are part of the Product Design Team with shared rituals, ways of working and OKRs and are embedded within our Product & Tech squads. Each squad includes a Product Manager, Product Designer, Engineering Manager, Engineers and Testers who work collaboratively. We work closely with stakeholders across the whole business along with engineers, designers, business analysts, user researchers and data scientists to identify our most impactful outcomes and develop solutions to create value.

As we continue to level up and scale our digital products to support three brands across 8 countries, we are looking to hire a Product Designer to join as an Individual Contributor across our gifting and subscriptions proposition.

The role and ways of working

  • You will report into the Head of Design, joining our team of 5 Product Designers
  • Working with the product team, you will lead the delivery of team projects as an individual contributor, with ownership of the end-to-end product design process
  • Work with PMs, Researchers and Analysts to ensure designs are evidence informed and centred around our customers needs
  • You will create users flows, wireframes, prototypes and production-ready user interface designs
  • You will run user research sessions to drive discovery, test designs and validate hypotheses
  • Collaborate with the product team, others designers and business stakeholders to gain insights and input into your work
  • Participate in product, design and squad rituals, such as shared standups, design critiques and design-system show and tells to ensure there’s space for visibility, alignment and support across the team.
  • Constantly look for ways to improve our digital experience — from optimising squad metrics, to identifying opportunities to improve usability, copy, accessibility, and brand expression.

You

  • Previous experience: Experience designing responsively for the web, in a customer-facing growth brand, ideally in direct to consumer, eCommerce and subscription-based products.
  • User-centred design: A portfolio that demonstrates examples of the end to end product delivery process you’ve followed — from discovery and problem framing through to delivery and outcomes.
  • Attention to detail: Combining clearly defined content, information architecture, and creative vision to create delightful, innovative user experiences that solve customer and business problems.
  • Problem solving: You are curious and pragmatic — combining qualitative and quantitative evidence, best practice and benchmarking to inform your design process. Equally motivated by small-tweaks and optimisations, and solving big picture problems.
  • Customer-empathy: You have strong customer empathy and are able to combine qualitative and quantitative evidence to deepen your understanding of customers and design to meet their needs
  • User research: Experience facilitating user research sessions, either independently or alongside product managers and user researchers.
  • Communication: A confident communicator, able to explain your design decisions supported by rationale based on both industry best practices and gathered insights.
  • Collaborative: A team player, comfortable facilitating collaborative environments to build cohesion and trust within the team.
  • Agile practice: experience working with product & tech teams in an Agile/Scrum environment.

Nice to have

  • Design Systems: Comfortable with following conventions set by a design system, extending and contributing to pattern libraries.
  • Tooling: Comfortable with Figma, with experience using components and styles from shared Libraries.
  • Leadership: capable of leading projects and groups to define and deliver a coherent and compelling vision.

Working Environment

Currently our full team is working from home and adapting quickly to being totally remote. We pride ourselves in fulfilling our Work From Home Promise - here

In addition to our normal perks and benefits we’re supporting each other and maintaining our culture remotely through:

  • Twice weekly online yoga class and access to ClassPass workout content
  • Birthdays, anniversaries, and special occasions celebrated with the team
  • Virtual Stand Up for weekly company updates, and Virtual Monthly Meeting to celebrate our successes and value nominations
  • Remote lunch and learns
  • Wellbeing support through online coaching sessions and employee assistance program, talking about challenges that we are facing in the current environment
  • New slack channels and ways of creating community remotely

We apply our five key values of delight, customer first, care, innovation and pride in our day to day activities (find out more here) and reward those who are encompassing them exceptionally. Everyone is friendly and sociable, with regular company-wide events.

Our new normal

The last year has proven that our team can embrace remote work extremely successfully and whilst recognising that some of our team will still prefer to work in our office, our plan moving forward is to find ways of continuing to incorporate remote work into our ways of working.

Currently the majority of our team are still working from home. However, in line with government restrictions we are gradually able to open up our offices again. For those that do want to return either some or all of the time to our office, the safety and wellbeing of our team is our primary priority and our return to our beautiful, flower filled office will be gradual, considered and only when our team feels safe to do so.

  • We do not plan to fully open the office back up until the end of September, to ensure the office feels as safe as possible for those that are using it.
  • From September, we will continue not to expect people to come in as a norm, but managers may ask team members to come in for specific reasons with plenty of notice (unless you are a fully remote team member).
  • After the end of September, the office will be open fully for people to use as much or as little as they’d like.
  • We have no expectation that team members will need to come into the office 5 days a week again!

Sponsorship

We're proud to hold an A-rated sponsor license, so we can assign certificates of sponsorship. This means we can support applications from anywhere as long as the job is deemed suitable under the points based system

Our perks and benefits:

  • 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per annum. There is also the option to buy an extra 5 days holiday
  • Flexible working schedule (core hours from 10-4pm)
  • We offer flexible bank holidays so at any time you can trade a bank holiday day off and in its place take off another day that fits better with your beliefs, values and celebration calendar.
  • Choose your laptop and any extra equipment you need to do your best work
  • Health cash plan through Simplyhealth
  • Personal Development Budget
  • Enhanced Family Friendly Policy
  • Workplace nursery - a salary sacrifice based childcare scheme
  • Childcare Vouchers
  • Pension Contribution
  • Discounts on our blooms!
  • Lunch & Learns
  • Bloom & Go Wild trips (once we’re able to again) - most recently we went to Paris!

When we’re in the office:

Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, inclusive and scale-up culture and for those who choose to come into the office you can also benefit from:

  • Free snacks in the office
  • 5pm finishes on Thursdays & Fridays to spend more time with each other
  • Beer, wine & soft drinks fridge
  • Season ticket loan (scheme currently frozen due to Covid-19)
  • Cycle to Work Scheme
  • We’re a social bunch and plan to re-start our regular company wide events as soon as we can! Previous ones have included in person Summer & Christmas parties, post busy work period celebrations and regular team lunches

In addition to our normal perks and benefits we’re supporting each other and maintaining our culture remotely through:

  • Twice weekly online yoga class and access to ClassPass workout content
  • Birthdays, anniversaries, and special occasions celebrated
  • Virtual Stand Up for weekly company updates, and Virtual Monthly Meeting to celebrate our successes and value nominations
  • Remote D&I lunch and learns
  • Wellbeing support through our online platform, Spill, which offers online therapy sessions
  • New slack channels and ways of creating community remotely
  • Peak Treats to support our team during our busier times - earlier this year we sent out DIY meal kits from popular restaurants during Valentines & Mother’s Day and also collaborated with Graze to send out letterbox snacks to the team

We apply our five key values of delight, customer first, care, innovation and pride in our day to day activities (find out more here) and reward those who are demonstrating them exceptionally.

Our Recruitment Process

Given the current situation in the UK due to COVID-19 the interview process will be conducted remotely. This will involve:

Phone screen — 30min — Safa
A call with our tech recruiter Safa. This is an opportunity to get to know each other, for you to learn about Bloom and Wild, and ask any questions, and for us to learn more about you, you experience, and what you’re looking for in your next role.

Candidate presentation and interview — 1.5hr — Chris & Emily

We avoid design tasks, speculative work and time sacrifices that come with it. Instead, we would like you to prepare a deck which demonstrates past design projects to present to Chris (Head of Digital product design) and Emily (Head of product).

Please prepare a slide presentation of 2 pieces of work, to present via Google Meet:

1. An overview of a large project with multiple stakeholders and outcomes. Introduce the project, your role, process, challenges, and the outcomes.

2. A more focused problem or design challenge within a different project, detailing exactly how you solved it.

Critique/Team meet — 45mins–1hr

At this stage, we invite you to meet two members of the design team.

In this session, we will invite you into Figma, where the team will share with you a current problem we’re working on, with the conversation structured around a design critique format — we’d love to hear your feedback on the work, and how you might solve the problem the team are working on.

There will also be room for questions to help you get to know the team and our ways of working.


Final interview — 30mins — Joe
In the final interview you will meet Joe, our CPO.


Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know here.


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