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Customer Success Executive at CogniClick

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  • Remote
  • fulltime
  • ₤25000 per year
  • -
  • We are looking for an ambitious, dynamic and proactive self-starter to join our customer success team in an entry level, but autonomous role. 

     

    The role will be primarily to look after a key selection of our clients including some of the most high profile tech and b2b businesses in the world - the Financial Times, Kantar and Autodesk, to name 3.

    CogniClick is a technology which helps businesses create better marketing and in this role you will help us to ensure our clients: 

     

    • Understand fully how to use the CogniClick platform for maximum results.
    • Feel comfortable to check in on us with any questions, at any time (and we respond in working hours!)
    • Can access proactive creative advice from our senior team via this customer success pathway. 

     

    You will:

     

    • Be the first port of call for client queries 
    • Fully versed in the CogniClick platform and all it’s features 
    • Always available to clients (in working hours) and quick and motivated to respond
    • Have a can do attitude to solve client problems 
    • Fully 

     

    In this role, the opportunity to progress fast will be limitless. We’re a small but fast growing technology firm with lots of opportunities for the right people. You’ll be given the opportunity from day one to mould the role to suit your personality and approach. Autonomy is important at CogniClick to ensure we get the right people, enjoying their day to day job. 

     

    This role is also home based. 

     

    Necessary skills:

     

    You’ll love working with lots of different people

    You’ll love technology and innovations in this space

    You’ll be a keen and effective communicator 

    You’ll love solving problems 

    Highly organised to keep track of all clients and their exact status with the product and projects

    Proficient with Word, Excel, Outlook, Google Docs, and be willing to adopt new technologies that enhance this role

     

    Day to day you will be: 

     

    Liaising with clients to make sure they’re able to use the CogniClick platform 

    ‘Checking in’ on clients to make sure they have no questions or problems 

    Supporting on the creation of our client success portal including ‘how to guides’

    Feeding back re clients needs to the senior team at CogniClick 

    Some level of upselling as and when necessary including new CogniClick products. 

     

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