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Technical Customer Solutions Manager - Mobile Shopping App at MishiPay

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  • London
  • fulltime

Technical Customer Solutions Manager - Mobile Payment App

Please read the full advert before applying

MishiPay

Competitive salary plus monthly bonus

Travel in the UK and across Europe is required. Flexible working possible.

MishiPay (https://mishipay.com/) was founded in 2015 by Mustafa Khanwala (/in) and Tanvi Bhardwaj (/in), bringing the best of the online checkout experience to physical stores. We do this with our Scan, Pay and Go experience on our native apps, and our web app that doesn’t require any download. Shoppers can scan the products they wish to buy in store using their own phone and pay instantly. This eliminates the need to waste time waiting in line. The Covid-19 crisis has given us another mission to keep retail staff safe whilst giving shoppers the confidence to return to shops.

As the world’s leading Scan & Go provider, we work with some of the world’s largest retailers including names like MUJI, Flying Tiger Copenhagen, Eroski, Dufry, Spar, Londis and many others. We understand the weight of our mission and it requires the best in-class talent, so we offer the best package possible in terms of learning, growth and compensation including options, salary and bonus linked to the success of the business.

About The Role

A purchase is made with MishiPay every minute. We are changing the face of Global Retail and we want some amazing peoople to be a part of that change!

We are looking for a hugely innovative, analytical and organised Technical Customer Solutions Manager to help power the next phase of our growth and deliver a transaction every second. We are looking for someone who has a hybrid skillset of product management and customer operations/implementation, developed within a tech startup.

You'll have extremely strong analytical and Excel skills combined with a lateral and logical thought process, developed in a B2C environment. You should have experience within a tech startup or fast-growing business. It's essential that you're able to create solutions on the ground - and to do that, you'll also have impeccable customer facing skills underpinned with a technical, numerical and analytical background, and an Engineering degree or equivalent.

You'll have signifiantly increased Consumer Transactions through your problem-solving skills and solutions implemented. You'll manage our Promoters and Customer Success Executives and steer them and our clients in terms of increasing the use of MishiPay instore.

You'll need to have delivered KPI's based on end-user consumer transactions.

You’ll be laser-focused on what you need to do to grow transactions at each of our retail clients. You’ll love the thought of working in a well-funded tech startup that’s growing and gaining significant market traction. You will:

  • Take the baton from our Sales and Engineering teams to ensure new client launches and expansions are seamless.
  • Manage transactions at each of our retail clients with the aim of maximising the volume of daily MishiPay users and transactions
  • Be able to gain user adoption through your analysis of store performance and suggestion of appropriate solutions.
  • Create accurate, insightful reports that illuminate what we’re doing well and where we can do better.
  • Liaise with other MishiPay squads to develop new awareness initiatives that will result in transaction growth
  • Hire, manage and develop our Field Teams.

Requirements

About you:

As well as the above background, and ideally within a tech startup environment, you'll be able to show us how you've increased Customer Transactions. As mentioned, you MUST be hghly numerical and analytical, yet able to have store level conversations where appropriate.

Your experience and approach will include the following:

  • A super-organised and creative mindset
  • Management of multi-site teams
  • Ability to juggle multiple projects flawlessly in a fast-paced environment
  • An understanding of the importance of your role and how it can impact the future growth of MishiPay
  • An appetite for new thinking and the ability to have ideas and make them a reality, then test and learn quickly
  • A data-driven approach through which you can identify new opportunities
  • Experience within an entrepreneurial, fast-moving environment and an ability to think on your feet
  • Knowledge/experience of payments and POS systems would be an advantage

Benefits

Why MishiPay?

You’ll work with an inspirational multi-cultural team, based in our central London HQ, the US and Bangalore, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world’s largest retailers, impacting the lives of millions of shoppers. You’ll also get:

  • Yearly Bonuses and Share Options
  • Learning and Development Monthly Allowance
  • A chance to be recognised in one of our two monthly award schemes (and win various prizes)
  • A new Macbook
  • Pitch Training
  • Online Fitness Sessions
  • Team Building Events!

Please note that we have a direct hiring policy in place. At this stage, we're not interested in hearing from recruitment agencies. Thanks!

You may work as a Product Manager, Customer Success Manager, Technical Customer Success Manager, Customer Operations Manager, Service Operations Manager, Customer Soliutions Manager, Technical Project Manager, Business Analyst or similar.

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