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Operations and Customer Success Team Member at The Money Platform

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  • London
  • fulltime

The Money Platform is a peer-to-peer lending fintech start-up seeking to positively disrupt the short-term lending market using the power of the crowd. We passed through the FCA’s Project Innovate Incubator Programme to become the first fully regulated firm in our market in the UK.
We are a small team - a collection of risk, operations and finance experts and we are looking to expand quickly.*The Role*
We are looking for a smart, innovative, self-starter who is willing to go the extra mile to get the job done. As an early member of our small team responsibilities will be varied, but initially focused on:

  • Responding to customer queries
  • Collections: reaching out to customers who miss payments
  • Data collation tasks

*The Person*

  • English speaker with excellent written and verbal communication skills
  • Strong academic record in any discipline
  • Financial understanding (helpful)
  • Good with excel / numbers
  • Experience working with customers and using CRM software (helpful)

*What we offer*

  • This opportunity is for a full-time role with an opportunity to grow into and learn about other parts of the business
  • Salary starting from £22,000 per year, rising quickly for top performers
  • Opportunity for equity incentives over the long term
  • Some unusual working hours / days may be required

*To Apply*
Send us your CV and brief responses to these questions -

  1. What makes for winning customer services? (50 words max)
  2. Give an example of when you had to manage a difficult person or customer (50 words max)

All candidates must be eligible to live and work in the UK. We are based in central London. Aiming for start ASAP.

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