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  • Hybrid /London
  • fulltime
  • ₤28000 - ₤34000 per year

Research Consultant at ImpactSense


Are you what we’re looking for?

Due to our continuous growth with leading global brands ImpactSense need a new driven, motivated and experienced research expert to join us as a Research Consultant.

If you:

  • Can design, deliver and analyse mixed methodology research
  • Can demonstrate a strong track record of delivery research projects and client growth
  • Want to move the Research Industry forwards and challenge traditional CX Insight Methods
  • Have an adaptable mind and attitude to work in many different sectors across both B2C and B2B

Then we can help you grow even further.

A bit about us

Welcome to ImpactSense. Our mission is to help companies better understand their customers like never before. If we achieve this, it means we will globally improve customer satisfaction making the world a happier place  Ok, maybe that is a bit too much, but we do have big ambitions.

We offer a disruptive customer experience insight platform and a range of insight-led services.  We think differently, we deliver work in new ways to the industry and as a result – we are growing faster than bamboo.

We are fortunate enough to work with amazing brands in gaming, car marques, sportswear, finance and many other industries. We do both short term and long tail insight projects, so if you like a blend of projects – then this is the right place.

We are an experienced team and with new ways of doing things, ImpactSense is growing at considerable pace. It’s exciting. So, if you want to join a rocket ship (which will no doubt boost your career, then keep reading).

Thanks for taking the time to review this specification – hopefully you meet our needs. If not, keep in touch for the future.


Your role

We’re looking for a Research Consultant who will be responsible for undertaking and delivering a wide range of research projects. You’ll bring your research, analytical, design and reporting expertise to the team, drawing upon a strong combination of both qualitative and quantitative experience.

The successful applicant will have good commercial skills, a creative approach to problem-solving, and a commitment to delivering value to customers.

While managing research projects and client relationships, you’ll also lead the design of qualitative fieldwork (such as depth interviewing and involvement in ethnographic research) and quantitative fieldwork (such as survey studies, data analysis, data visualisation) and support presentation design and delivery.


Key Responsibilities

The focus of the role will be to:

  • take the lead in delivering research projects, from scoping through to methodology and report writing, including managing and developing client relationships;
  • run the day to day management of a range of client accounts and be the first point of contact - ensuring expectations are managed and fulfilled;
  • deliver a wide range of research techniques including fieldwork such as online and in-person interviews, focus groups and data analysis;
  • work with the management to win new work from new and existing clients and proactively identify new business opportunities both in terms of research services and policy markets;
  • plan and manage resources effectively, including financial budgets
  • produce insightful research reports with sophisticated recommendations to support your clients in their decision-making;
  • contribute to the development and profile of our research expertise with clients
  • ensure that the company is up to date with developments in specified policy areas, research techniques and tools


What we are looking for in your background:

Education and formal qualifications -

  • A recognised research qualification

Essential Experience

  • Experience of delivering research projects
  • Managing and delivering a portfolio of research projects to tight deadlines
  • Interrogating and analysing datasets
  • Ability to present, explain and interpret data or analysis to non-technical audiences
  • Preparing reports which are both objective and accessible
  • Research design, such as devising interview and focus group topic guides, questionnaires, surveys and evaluation frameworks


  • Quantitative and qualitative research techniques and their appropriate usage
  • Expertise in customer insight techniques such as qualitative interviews, online studies, card sorting, user/usability testing, ethnographic research, customer segmentation, service blueprints, etc.
  • Knowledge of evaluation methodologies
  • Prioritise workload for self and others


  • Confident numeracy, written & IT skills
  • Excellent inter-personal skills
  • Report writing for different audiences
  • Analytical reasoning


  • Consistently customer focused
  •  Results orientated
  • Tenacious
  •  Good team player
  • Genuine appetite for personal learning
  • Attention to detail


To apply:

Please put in the subject header: ‘I’m the best Research Consultant there is’, so we know to look out for you.

Send your CV to


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