Account Manager Role at VMI Studio
VMI Studio are looking for an experienced account manager to join our dynamic young team in Oval, London. We are a creative technology studio specializing in architecture and gallery spaces. We are looking for a developer to join our team to help us develop our web application platform, Luna, which is a market disruptor in terms of bringing high-fidelity content for real estate onto the web.
We are looking for a talented and ambitious account manager with exceptional interpersonal skills to work alongside our management team, helping us liaise with and give the best customer experience for our expanding client base in the UK & USA. The ideal candidate should be driven to be a part of a personable creative team with a desire to help build something special, where their contributions will be seen and valued.
Help build brand loyalty and awareness of VMI Studio & our Saas platform Luna
Be the primary point of contact and build long-term relationships with our customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Continuous interest in updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. A heavy focus on architecture, design and emerging technology is required here.
Enhance VMI Studio’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Take responsibility for working with the Business Development team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and our creative team
Proven account management or other relevant experience
Strong knowledge of property or similar luxury sector.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
5+ years of marketing experience with agency background desirable
Deep digital understanding
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
Excellent time and project management skills. You're always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines
Expert at Microsoft Office Suite, Google Apps, Canva & Adobe Suite
Required skills & proficiencies:
Ability to Manage Multiple Projects
Attention to Detail
What we offer:
You will be joining our dynamic young team at an extremely exciting time as we expand our interactive team. Culture is everything we do here. It’s how we show up and what we collectively value. We are commitment to pushing the boundaries in technology and experimentation to produce incredible digital experiences. We take this seriously and care a lot about our projects, and those curating them, meaning we invest heavily in our team’s potential.
Working for a wide and varied cliental means our projects are all bespoke and exciting in their form. You will have a unique opportunity to span web integration from the digital landscape, to physical galleries, marketing suites, and interactive events.
21 Days holiday + Studio closed over Christmas
Weekly Beer52 accompanied Inspiration Sessions
Regular team lunches and evenings out
Work from home flexibility
Opportunity for Global Travel.
The chance to work with world-leading clients