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IT Support Analyst at Sorted

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  • Manchester
  • fulltime

At Sorted, we create game-changing delivery management software that sits in online checkouts, warehouses, retailer supply chains and on your smartphone. Our data-driven tech is used by some of the biggest retailers in the UK; we help them serve their global customers, making sure they have delightful delivery experiences.

Now is an exciting time for us, as we expand into new markets and take on the world.

Check out our team

The role:

The IT support analyst provides 1st and 2nd line support to Sorted staff ensuring that the companies IT systems and cloud services are working effectively and securely. This extends to support of physical assets such as laptops as well as our office365 environment including the on-boarding and off-boarding of staff.


Incident management

  • Provide 1st and 2nd line support for internal IT incidents and be the key point for escalations with tickets/cases
  • Create and maintain requests in our ticketing system raised by internal customers
  • Make sure new/pending tickets do not exceed our SLA by picking up unassigned tickets
  • Onboarding and offboarding of new and departing employees, including user account administration

End user compute

  • Creation and maintenance of asset tracking, reporting on aged devices and managing a refresh programme
  • Defining standard image that aligns to the company polices such as Security policy
  • Imaging and deployment of mobile devices, Mac and PC hardware as well as tracking of assets from onboarding to deprovisioning—lifecycle management

Office 365

  • Managing the Office 365 interface and performing technical tasks related to domains, security groups, users, and licenses.
  • Exchange Administration: Responsible for maintaining the settings for user mailboxes and e-mail, including the settings required for connectivity with Outlook.


  • Monitor and manage security software and cloud tools (Microsoft 365)
  • Maintaining password security, data integrity, and file system security for the desktop environment
  • Reviewing and remediating end user device compliance to IT standards


  • Demonstrable experience of maintaining an internal IT estate of end user devices and cloud services including office365 suite
  • Experience of defining technical standards for systems builds and automation of end use compute builds
  • Demonstrable understanding of security technology and process within an internal IT estate and the creation of policies and best practices in conjunction with a security team


Very competitive Salary


Remote working

32 days holiday plus your birthday and bank holidays (combined with flexible working)



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Free beer, coffee (in the office)

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