Lead,empower and motivate a team to deliver exceptional service to customers, clients and whilst on the road as well as maintaining high standards within the hub.
Supervisory responsibilities of the team ensuring time keeping and attendance are monitored.
Deputise for the Hub Manager when required.
Assist in the development, performance and maintenance of the health and safety policies and associated activities for the organisation, with responsibility for the day to day monitoring, supervision and recording of procedures and incidents.
Responsible for scheduling riders through RotaCloud, ensuring the system is monitored and updated and reporting processes are maximised and timely.
Ensure training needs are addressed and performance issues tackled.
Support with the recruitment of new employees, including running assessment centres, processing offers and all other associated administration.
Lead the onboarding process including providing coaching and mentoring support to new team members.
Responsible for delivering mandatory training for the team.
Identify talent and development opportunities.
Support with hub administration processes.
Provide accurate record keeping relating to team and individual metrics and KPIs.
Problem-solve, create solutions and identify improvements and efficiencies
At least 3 years previous line-management experience
Strong people management skills with ability to motivate a team.
Experience in scheduling and rota planning.
Is an excellent communicator and who has experience in leading a team and working towards shared objectives.
Can demonstrate key problem-solving skills and work on own initiative.
A keen attention to detail is vital and you must have the ability to prioritise and organise work with minimum assistance.
You will be someone who is willing to go the extra mile to support the team and deliver excellent service to our customers and clients
Excellent interpersonal skills, with an ability to communicate at all levels, including effective and clear verbal and written communication by telephone and face-to-face
Excellent planning and organisational skills, with an ability to work on own initiative.
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We'll ask you just three quick questions that should take no longer than a couple of minutes to answer.
Your feedback, whether good or bad, is so appreciated and will help us make the right improvements!