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Quality Improvement Manager at MyTutor

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  • London
  • fulltime
  • ₤30000 - ₤45000 per year

MyTutor is the UK’s leading online platform for one-to-one learning, and we're on a mission to improve the educational outcomes of thousands of young people. We’re building a future where access to high quality learning is stress-free for those who can afford it, and funded for those who can't.

One-to-one tuition is one of the most powerful ways to improve pupils’ grades, confidence and life chances. Yet it remains out of reach for many. Our handpicked community of tutors work online with students from all walks of life, raising results on average by one whole grade. Over the past 18th months we've worked with the government to provide safe and reliable tuition to more students than ever. We're proud to have worked with over 1,000 schools across the UK, and our tutors have given over a million lessons.

Since last March, we've scaled up while working remotely and kept a working environment that encourages collaboration and support. We always prioritise our team wellbeing and development. Everyone has the option to use our hotdesking app, Desana and, once Covid regulations ease, we’ll have a permanent office space in London for people who want to come in.

We have a fun and caring culture with lots of social activities run by our team. You can find your zen in team Yoga on Mondays, sweat it out at our Product Manager Jess's Bootcamp on Fridays (not for the faint-hearted) or join a remote chocolate tasting via Zoom. We have company socials every month and there are chances every week to sit down with someone for a cuppa and a chat.

Requirements

The role in a nutshell:

As our community of tutors has grown to 10,000 and beyond, we’re placing more focus than ever on understanding and driving tutor performance & impact at scale. Our first Quality Improvement Manager will own this challenge and deliver outstanding pupil assessment & curriculum tools to measure tutor impact at scale and accelerate pupil development.

This role has the potential to fundamentally change the way we work with schools, unlocking the full potential of our tutors and enabling teams across the business to be better at what they do.

What you can expect:

  • You will work with external assessment & curriculum providers to find the right product for our customers
  • You will build pseudo-integrations between your chosen assessment & curriculum providers and MyTutor’s products and programmes
  • You will design and run tests to understand user (tutors, pupils and teachers) pain points and iterate to improve customer experience
  • You will work with teams across the business to make use of tutor performance data. This could include supporting our Partnerships team to communicate our tutors’ value-add to schools, or collaborating with Strategic Partnerships to demonstrate our impact and secure Government contracts
  • You will develop a deep understanding of how MyTutor drives improvement across our tutors and ultimately take ownership of improving these processes
  • As you gain context and deliver projects, you’ll play an increasingly important role in contributing to your team’s strategy

 

The type of person we would love to meet:

  • You have experience designing seamless out of product user experiences
  • You’re process-oriented with a track record of understanding and improving systems and processes
  • You can make sense of large, complex data sets to inform product decisions
  • You have experience running small scale tests, making iterative improvements and scaling projects
  • You’re an excellent communicator, comfortable working with a range of stakeholders including product teams.
  • You’ve delivered projects end-to-end
  • Bonus points: You have an education or edtech background

Benefits

  • Basic salary between £30,000 - £45,000
  • Investment in your learning with a personal L&D budget of up to £350
  • Workplace pension
  • Private Healthcare option through BUPA
  • Enhanced parent policies
  • Cycle, tech and gym schemes
  • Mentor/mentee scheme
  • Regular team events & socials (we've just had a remote Sofar Sounds gig and wine tasting!)
  • 25 days holiday (plus public holidays)
  • A culture that champions wellbeing with monthly workshops and 1:1 coaching

MyTutor is committed to creating an inclusive workplace and we have set up our own EDI (Equality, Diversity and Inclusion) committee who host regular events to make sure we live up to those values. We are proud to be an equal opportunity employer, and all applicants will be considered.

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