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Customer service/Operations role at Mule

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  • London
  • fulltime
  • ₤27000 - ₤29000 per year
  • -
  • We are an exciting startup that is looking for an enthusiastic, hard-working Operations and Customer Service Executive to join our team (starting January). We provide a unique parcel delivery platform and service that is proving highly successful and we need a capable individual to help us manage the day-to-day customer enquiries and operational side of the business. This is a great opportunity for someone looking to make an impact at a startup growing very quickly.

    Responsibilities

    Initially, this role will involve both Customer Service and Operational duties.

    Some of the day-to-day responsibilities of the role are outlined below.

    Customer service:

    • Answering customer emails and questions
    • Processing refunds for customers

    Operations:

    • Emailing and calling courier companies to ask for information on parcels
    • Getting status updates on behalf of customers
    • Claiming insurance from courier companies when a parcel is declared lost/damaged/stolen
    • Logging all parcels with issues and following up with couriers on these parcels.

    Requirements

    • A graduate with some experience in customer-facing roles.
    • Excellent communication skills both written and verbal
    • Hardworking and motivated
    • Flexible and adaptable - willing to get stuck in and help wherever needed
    • Great at problem-solving and able to think on your feet
    • Highly organised

    Benefits

    • Competitive salary of £27K-29K with a discretionary bonus of £1-2K
    • Small but friendly and open team who enjoy fun socials
    • Great potential for career progression with the goal to take on more responsibility as the team grows
    • Entrepreneurial environment where new ideas are encouraged - you will be working directly with the two directors of the company
    • 25 days annual holiday + a day off to celebrate your birthday!
    • Share option scheme available, depending on performance.
    • Partially remote
    • Office with a gym
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