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Customer Success Manager at Joy

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  • London
  • fulltime
  • ₤28000 - ₤34000 per year

Customer Success Manager

This is an incredibly exciting opportunity to join a young company with great internal growth possibilities. You’ll be the 10th employee of a funded start-up on a mission to improve the lives of millions of vulnerable people.

Role: Full Time
Location: Old Street 50% + WFH 50% (remote applications considered)
Pay: £28K-£34K depending on experience

About us:
We're a SaaS company on a mission is to add ten years to life expectancy through "Social Prescribing" this is where a patient is referred to a non-clinical service for their health.

We exist because 1 in 5 GP appointments are for non-clinical needs such as loneliness/debt, and 10% of pills prescribed are inappropriate.

We’re a fast-growing start-up, backed by investors. We provide software to the NHS to make it as easy to refer a patient to a community group as it is to prescribe an anti-depressant.

About you

You'll be a crucial part of our growing team and given responsibility from day one. You’ll work alongside our CEO and Head of Growth to scale Joy across the UK.

Summary of the role:

  • On-board and train new users and build amazing relationships with them.
  • Configure the Joy software to the customer needs including integrations with NHS systems.
  • Research local community groups and build amazing relationships with them too.
  • Demonstrate the value of Joy to our users every day by providing friendly customer support.
  • Have a comprehensive knowledge of the Joy software to answer all user related enquires.
  • Manage incoming support calls and emails and handle appropriate follow-ups.
  • Address, resolve, and record user issues that arise.
  • From the user relationships you have created, you will understand and anticipate our clients’ requirements and contribute to developing our product services and roadmap.
  • As a fast moving, scaling tech start-up, you will enjoy the opportunity for your tasks to evolve which could include a variety of wider tasks like developing content, webinars, case studies and digital marketing.
  • Opportunity to shape and grow the role and team as the business scales.

Key Attributes:

  • Charismatic and a great communicator.
  • Can-do attitude. Track record of taking the initiative.
  • Strong planner and organiser.
  • Good written communication skills.
  • Good aptitude for learning. A good degree is preferable.
  • Confident with delivering online training sessions.
  • 1-2 years’ experience in a graduate role.
  • Technology savvy and capable across Microsoft suite.
  • Keen to be part of a fast-growing team.
  • Previous experience in a customer success role is great, but not mandatory.

Next steps:

Please submit your CV with 2-3 (max) sentences on your background and what excites you about our company.

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