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Customer Service Executive at Chip

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  • London
  • fulltime
  • ₤17000 - ₤21000 per year

We are looking for a Customer Service Executive who possesses a passion for customer care to the limits and will work with our team of talented Customer Service Executives and build the next generation of our mobile applications. 

What you can expect to be doing:

  • Dealing with all queries that come in through live chat, email and through social media.
  • Troubleshooting technical issues and optimising user experience. 
  • Reporting bugs and UX issues to other members of the team.
  • Active participation in app growth and development.

What we’re really looking for:

  • You can get your head around a complex system quickly.
  • You find it easy to juggle and prioritise different tasks.
  • You’re chilled under pressure.
  • You are friendly and naturally engaging with a positive can-do attitude to customer support.

What we’re really looking for: âœï¸

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the best savings account in the world.

Although we’re in the financial space, and under the scrutiny that comes with it, the current customer service team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.

At the interview stages we will be looking for empathy, eq, fun stories, and ability to smile even when things are tough.

PERKS ðŸŽ

  • £17,000 - £21,000 per annum dependant on experience & location
  • Discretionary share option bonus every 6 months
  • Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
  • Free ChipX subscription for UK based employees
  • We are an equal opportunity employer and value diversity
  • Flexible working arrangements
  • Unlimited holiday (28 days contracted but policy not to count) ✈️
  • Personal Learning Allowance
  • Company laptop
  • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high growth fintech startup 🚀

Our Interview process: ðŸ“–

  1. Video Screen with someone from our Talent team
  2. Short take home test
  3. Video interview with the hiring manager & VP of Customer Service
  4. Final interview with HR

 

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

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