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Head of Operations at Satago

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  • London
  • fulltime
  • ₤60000 - ₤90000 per year
  • -
  • Description

    About Satago

    Satago is a leading FinTech player and offers a unique cashflow management solution designed to help accountants and business owners get on with growing their businesses and forget about their cashflow problems.

    We provide innovative credit control and risk tools and are the pioneers of on-demand business finance.

    We are now in an exciting growth phase and are looking for enthusiastic and creative individuals who want to make a difference and help us disrupt the status quo. We're a hard-working group who enjoy overcoming hurdles and building awesome tools for our customers.

    About the role

    We are currently recruiting for a Head of Operations ideally with a background of working within FinTech or the broader financial services industry. Reporting into the COO, you will support the day-to-day and strategic operational functions.



    In a nutshell, you will be someone who enjoys structure and setting process, but not for process’s sake! Working cross-functionally, and managing upwards, you will be one step ahead of the business’s needs and will ensure everything runs smoothly as the business continues to scale. Key responsibilities will include:
    • Ownership of the full end-to-end process flow across all business operations, putting in place solutions to support rapid scale in partnership with stakeholders in each functional area
    • Designing, owning and implementing policies, procedures and controls that align with the overall strategy
    • Leading the quarterly Objective and Key Result (OKR) planning process in partnership with team leaders across the business
    • Leading a small Compliance team
    • Managing reporting across business functions, administering SLAs and performance management
    • Managing, in partnership with external partners, our CRM systems, and owning the backlog of strategic and operational improvements
    • Go-to for day-to-day operational queries and support from across the business


    • Proven experience within an operational capacity, ideally within FinTech or financial services, or a regulated environment
    • Experience within early stages or high growth tech company
    • Familiarity with all business functions including, risk, finance, legal, marketing, supplier management and IT
    • Experience implementing tech systems, from research through to implementation and wider knowledge sharing
    • Knowledge of Salesforce or other CRMs
    • Knowledge of Jira, Confluence, or other workflow management tools
    • Working knowledge of data analytics and reporting
    • Outstanding communication and negotiation skills
    • Highly organised with an eye for detail
    • Analytical mind and problem-solving aptitude


    • Competitive Salary, and up to 5% pension matching
    • Participation in discretionary bonus pool
    • 25 days holiday + extra day off for your birthday
    • SatagoSelfie: Extra holiday for one Friday afternoon per month
    • Health insurance and usual bens
    • Online company perks service
    • Great central location with modern facilities
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