Satago is a leading FinTech player and offers a unique cashflow management solution designed to help accountants and business owners get on with growing their businesses and forget about their cashflow problems.
We provide innovative credit control and risk tools and are the pioneers of on-demand business finance.
We are now in an exciting growth phase and are looking for enthusiastic and creative individuals who want to make a difference and help us disrupt the status quo. We're a hard-working group who enjoy overcoming hurdles and building awesome tools for our customers.
About the role
We are currently recruiting for a Head of Operations ideally with a background of working within FinTech or the broader financial services industry. Reporting into the COO, you will support the day-to-day and strategic operational functions.
In a nutshell, you will be someone who enjoys structure and setting process, but not for process’s sake! Working cross-functionally, and managing upwards, you will be one step ahead of the business’s needs and will ensure everything runs smoothly as the business continues to scale. Key responsibilities will include:
Ownership of the full end-to-end process flow across all business operations, putting in place solutions to support rapid scale in partnership with stakeholders in each functional area
Designing, owning and implementing policies, procedures and controls that align with the overall strategy
Leading the quarterly Objective and Key Result (OKR) planning process in partnership with team leaders across the business
Leading a small Compliance team
Managing reporting across business functions, administering SLAs and performance management
Managing, in partnership with external partners, our CRM systems, and owning the backlog of strategic and operational improvements
Go-to for day-to-day operational queries and support from across the business
Proven experience within an operational capacity, ideally within FinTech or financial services, or a regulated environment
Experience within early stages or high growth tech company
Familiarity with all business functions including, risk, finance, legal, marketing, supplier management and IT
Experience implementing tech systems, from research through to implementation and wider knowledge sharing
Knowledge of Salesforce or other CRMs
Knowledge of Jira, Confluence, Monday.com or other workflow management tools
Working knowledge of data analytics and reporting
Outstanding communication and negotiation skills
Highly organised with an eye for detail
Analytical mind and problem-solving aptitude
Competitive Salary, and up to 5% pension matching
Participation in discretionary bonus pool
25 days holiday + extra day off for your birthday
SatagoSelfie: Extra holiday for one Friday afternoon per month
We’d love your feedback!
We'll ask you just three quick questions that should take no longer than a couple of minutes to answer.
Your feedback, whether good or bad, is so appreciated and will help us make the right improvements!