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Partner Claims & Operations Assistant at Reposit

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  • London
  • fulltime
  • ₤23000 per year
  • -
  • You will be joining Reposit during a period of fast growth and putting processes in place for scale. The claims stage is where the Reposit product is tested and our opportunity to deliver on our promise to partners and customers. You’ll be the main point of contact for all claims related queries and action points, meaning you’ll have the opportunity to make a real impact rather than being a cog in a wheel. Above all, you will be responsible for ensuring that all of our partners have a positive claims experience. 

     

    As you grow with Reposit you will also make a critical contribution to the way claims are handled and the development of the function. In this role, you will have the chance to work with key stakeholders across the business. 

     

    We are a remote-first company but like to meet up monthly to catch up and socialise.

     

    About Reposit

     

    Reposit is a fintech company founded with the mission to improve the rental industry for Agents, Landlords and Tenants. Our core product is an innovative alternative to costly and clunky cash deposits. With Reposit landlords get more protection, agents generate additional revenues, and tenants save money upfront - only having to pay our fee of 1 week’s rent instead of the 5 weeks’ needed for a cash deposit. 

     

    Since our launch, we have partnered with hundreds of estate agents, property managers and build-to-rent companies who sell our product to tenants across the country. We also integrate with leading software providers to the industry, such as tenant referencing and CRM companies. 

     

    Over time we will continue to streamline the claims function to ensure optimum results. As part of the team, you will be pivotal in shaping this development.

     

    What’s it like to work at Reposit?

     

    We are a lean team building a robust and sustainable business. Not just a hype machine. We care about delivering on Reposit’s mission for our customers.

     

    Being a startup we need to be agile and move fast. We also understand that it is a marathon that requires patience and resilience to achieve success in the long run. 

     

    As a remote-first company, it is essential that we have a team of self-motivated people who can work productively on their own as well as keeping in frequent communication with their team and the wider business. We encourage team members to take an interest and learn about our business as a whole. 

     

    We value people who are proactive in making their work and team more efficient in order to leverage their impact on the business. We believe our team should be empowered to make their own decisions and choose the best way to solve problems. We love to look at the data and see the impact of our hard work. If something doesn’t work, we learn and move on. No blame. 

     

    We are a friendly and down to earth bunch and enjoy getting together either remotely or in-person to keep that team spirit strong. When possible we seek to meet-up in person each month, with more regular remote socials. We cringe at politics and much prefer frank and honest conversation. We encourage open communication across the company and have a weekly “all-hands” meeting to support this. 

     

    Although we understand that culture evolves and it can be oversimplifying to codify it into a handful of words, some of the values we seek to work by are: 

     

    • Set the standard - Wherever there’s potential to set a new standard, we’re the ones to raise the bar.
    • Make it simple - If it doesn’t make everyone’s life simpler, it’s not worth pursuing.
    • Keep questioning - Curiosity makes innovation happen.
    • Trust is everything - to become the market leader, we need to stand the test of time as a trusted partner. 

     

    What You Will Do

     

    1. After 3 months you will
    • Be fully comfortable with understanding and implementing the current claims process and be able to relay this information to a colleague. OUTCOME: Autonomously handle the full process yourself.
    • Be able to adhere to our SLAs and timeframes for claim management. OUTCOME: Efficiently and proactively handle all claims.
    1. After 6 months you will
    • You will be able to successfully handle all claims end-to-end and understand the improvements required to build on efficiency. 

    OUTCOME: Have a greater understanding of how resources can be better focused on claims. 

    1. After 12 months you will
    • Be a valued member of the Reposit team, able to work independently day-to-day to solve problems and deliver outstanding service.

     

    Important Characteristics

     

    • Customer-centric approach – able to make independent decisions that balance delivery and customer experience.
    • Pragmatic and efficient – in this fast-paced role, you need to be able to prioritise effectively and get things done. 
    • Ambitious and dedicated, self-starter - able to work independently in a remote setting taking full ownership of your work and your mistakes. Actively look for ways to improve our code and working practices.
    • Hungry to be in a start-up environment and excited to be a part of the success of Reposit as well as the contribution you can make to it. 
    • Team player - Keen to contribute to the day-to-day culture of the whole Reposit team. 
    • Good communicator - Able to articulate effectively with those in other departments and to our clients.
    • Attention to detail - able to appreciate the wider implications of your actions.

     

    Competencies

     

    Essential

     

    • Experience in an administration role
    • Process-driven with excellent organisational skills
    • Committed to personal improvement and personal education
    • You have excellent written and verbal communication
    • High level of emotional intelligence and empathy

     

    Preferable

     

    • Experience working in a startup environment

     

    Compensation and benefits

     

    • £23-25k Salary depending on the level of experience.
    • Staff may be considered for stock options after the first 12 months of employment, according to Reposit’s standard options policy and structure.
    • Remote first set up
    • MacBook, monitor, and accessories
    • 25 days holiday + bank holidays for the first 2 years. Then adding + 1 day for every extra year of service up to 28 days

     

    Contact

     

    careers@reposit.co.uk

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