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Customer Success Specialist at LEGIT FIT

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  • Remote
  • fulltime
  • €25000 - €35000 per year

Job description

👀 What we're looking for

LegitFit is seeking a motivated, passionate person who is interested in scaling a business internationally! 🌎

This is an incredible opportunity to get in on the ground floor and make a meaningful impact on both a company and an industry as a whole.

🤝 Responsibilities

  • Help execute on the overall onboarding processes
  • Provide support to new and existing customers
  • Balance speed and quality, with a focus on tangible results
  • Work closely with sales to ensure a smooth transition from sale to long-term customer
  • Proactively support customers following new features and updates
  • Assist in the quality assurance of the product
  • Partner closely with all functions to communicate brand value.

✅ What 'Good' looks like in this role?

  • Building trust and transparency with clients to maintain a high level of support
  • Improving subscription upgrades, reviews, & customer loyalty
  • You are not afraid to say no to meaningless distractions because you think about impact. But you also accept that rolling up the sleeves and doing admin work is an accepted part of start-up life
  • You find yourself in strategy meetings with the founders that are nothing to do with Customer Success because you have insightful opinions to add as you learn
  • You're SUPER comfortable with calling our new and existing clients as you take a helping approach
  • You also know it’s ok to say “It didn’t work, here’s why and this is what we are going to do about it”

🥇 Qualifications

  • 1+ years in a similar role is a benefit... but not essential (SaaS is a big plus!)
  • Attention to detail
  • Excellent communication skills
  • Understanding of technology (CRM's, SaaS Products, etc.)
  • Organized and self-sufficient

🔥 Benefits

  • Flexi-time
  • Remote working options
  • Bi-Annual company retreats (Hackathons)
  • Annual Bonuses
  • The opportunity to have a huge, direct impact on a business and scale something internationally

ℹ️ About Us

At LegitFit our mission is to empower fitness entrepreneurs to deliver a better experience to their clients and fundamentally change the way in which the industry connects with each other.

We're funded, backed by Techstars and ready to scale past the 15 countries we already serve!

❓ How to Apply

Does this position sound like a good fit? Fill out the form below!

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