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Customer Support Agent at LOQBOX

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  • Bristol
  • fulltime
  • ₤21000 - ₤25000 per year

At LOQBOX we’re on a mission to end financial exclusion. We believe everyone deserves the chance to build a better financial future, and we’ve built a really smart way to help people do that.

We’re a young, rapidly expanding startup business looking for the best talent to join us on our global scale-up journey.

About the role

Member support is an imperative part of LOQBOX and we pride ourselves on offering outstanding support to our members.

This is a unique opportunity to join a small, but rapidly expanding team. The role will involve first line support to our new and existing members and undertaking delegated tasks from our Head of Customer Support, who you report directly to.

You will interact with our members via email, live chat and social media in response to incoming queries. Communications will range from replying with a single saved response to bespoke answers based on members’ situations. You’ll need to have versatile customer service skills and the ability to multitask as you will be making a significant contribution to the team and wider company.

Members must be dealt with in a friendly and professional manner, ensuring accuracy is always maintained. You will also need to respond to member complaints and escalate issues when necessary.

Your input and ideas into the development of the product will also be welcomed in this exciting opportunity to be part of a fast-growing financial inclusion FinTech.

Working hours

37.5 hours a week, predominantly working from home. From time to time, you will be required to attend team meetings in our Bristol or London office.

This role will initially be Monday to Friday- business hours during training but you’ll also need to be able to work a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday.

About you

  • Minimum of 2 years’ experience working for a tech company (Fintech and/or startup preferable)
  • Strong communication skills to meet customers’ requirements, being empathetic to difficult situations our customers may face
  • Excellent IT skills with Helpscout or Zendesk
  • Quick learner and eager to make a difference
  • You are eligible to work in the UK

What we offer

  • A competitive salary plus bonus scheme
  • 25 days a year holiday
  • Additional annual learning fund
  • Work perks (Pirkx)
  • Regular team events
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