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We are a technology start-up that strives to create outstanding conversational experiences that help companies connect with customers on a personal level. We’re on a mission to make companies more human and accessible.

We are looking for a methodical and detail orientated individual who will support us in building the best product on the market. We need someone who will organise the stream of information coming into the organisation and convert this information into detailed functions and features for our Product Team to develop.  


Who you are:

You are open to learn: Working in a fast-growing tech start-up means you are an important member of a small team. The unique way in which you problem-solve and learn will be critical. 

You are ready to roll-up your sleevesBeing in an agile organisation means that you must be responsible, reliable, versatile and willing to explore improvement opportunities. You will be empowered to take decisions so we want to count on you. 

You are ready to proactive: We are looking for someone who is pro-active and willing to help us be the best we can be. We are looking for someone with the right level of knowledge to help us improve our QA processes and challenge the status quo so that as a team we can excel. You will work alongside our brilliant Product Development and Solution Delivery teams to monitor the quality of both our platform releases and our client bot implementations.  

You are ready to be appreciated: If credit is due – you will be noticed. That’s a guarantee. Work hard in a lively work environment that encourages growth and success. 


Key Responsibilities:

  • Using business analysis techniques, develop user stories into detailed features within the product backlog. This includes feature scoping and requirements gathering. You will need to liaise with the various sources of potential new requirements (including clients and internal stakeholders). 
  • Create documentation about new features and liaise with development team to refine any technical requirements. 
  • Identify new processes that can be used to improve the inter-team functionality. 
  • Manage and optimise our Product Backlog. You will ensure that product features within our backlog have the required details and acceptance criteria. Liaise with the dev team to provide acceptance criteria, of how they fit in the product. 
  • Plan and manage the release process using Microsoft Devops. Create releases and support our delivery teams to ensure the product is rolled out successfully. 
  • Support the successful roll out of new product features by creating the necessary communication strategy with the Company. 
  • Perform backlog prioritisation according to the focus provided by the Product Roadmap and plan backlog items for the upcoming sprints. 
  • Collect technical requirements from new projects which involve any custom plugins or require new development. Identify also if these new requirements make sense in the product and if they are worth developing.
  • Demo new features to the company, to show them in which direction the product is heading.
  • Hold daily standup meetings with the development team in order to support sprint delivery and prioritisation.  


  • Working knowledge of web technologies. 
  • Exposure and working knowledge of swagger and API Integration methods would be beneficial 
  • Strong general technical skills  
  • Working knowledge of Microsoft DevOps and Microsoft Azure is necessary 
  • Thorough knowledge of business analysis and Product Management 
  • Proven experience, 2+ years working in a similar role 
  • The chosen candidate should demonstrate good communication and problem-solving skills and the ability to work systematically and logically. 
  • BA or B.Sc. Degree in a technology stream is mandatory. Exposure to AI or Machine Learning is considered an advantage. 
  • Good knowledge of written and spoken English. 
  • Experience working in an agile/ scrum team environment  

Why join us?

We are a collaborative, forward-thinking, innovative team and work on cutting edge tech. We are passionate about what we do and the products that we create. We offer a competitive salary, unlimited training and amazing perks as well as a flexible superstar environment.

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