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Senior Account Manager at Mention Me

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  • London
  • fulltime

Big news! We've just raised $25 million in Series B funding from Octopus Ventures and Eight Roads to fuel our next phase of growth. Read about it here

Who we are

Mention Me is the Referral Engineering™ platform for growth-obsessed ecommerce brands. Our world-class programmes have delivered more than 4m referrals totalling £1bn+ in revenue for 450+ brands around the globe.

Founded as a bootstrapped two-man company in 2013, we now employ more than 80 specialists and work with brands including Farfetch, Bloom & Wild and Nutmeg. Our work has been celebrated by awards including Showcase Startup at Retail Week’s Buzz conference, Best Tech Startup at Drapers Digital Festival, and a Bronze Stevie for Customer Service Team of the Year.

Diversity, equity and inclusion

We celebrate every Mentioneer, exactly as they are. We don’t shy away from breaking down systemic discrimination in society, or from difficult conversations and decisions. We’re committed to being a force for change.

The same goes for our recruitment. We welcome every application, regardless of race, religion or belief, ethnic origin, physical ability, family structure, socioeconomic status, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. If you’d like to find out more about diversity and inclusion at Mention Me, get in touch.

The role

Are you an experienced Account Manager with a passion for delivering an excellent client experience?

We’re looking for a motivated and driven Senior Account Manager to join our Client team. Mention Me has been on a steep growth curve over the last few years and has established an Account Management team to drive revenue from our client base.

You will be responsible for a portfolio of clients, building on the great relationship and reputation of Mention Me to actively seek new business from existing clients. You’ll work with Strategy Managers to ensure our clients see value from the Mention Me technology and will proactively approach for any expansion opportunities.

Core Responsibilities

  • Drive revenue for Mention Me through your own portfolio of existing client accounts
  • Proactively seek, nurture, negotiate and close expansion and upsell opportunities within your client portfolio
  • Successfully renew your client portfolio and reduce the risk of churn and contraction
  • Consistently achieve or exceed monthly targets

Other Responsibilities

  • Collaborate with the Client team to seek, manage and negotiate upsell and cross sell opportunities within your portfolio
  • Work with the revenue team to ensure we deliver the best service throughout the lifecycle of the client
  • Build strong and long-lasting client relationships with key accounts, budget holders and executive sponsors
  • Explain and demonstrate features of Mention Me to clients by performing effective online demos and business cases
  • Develop in-depth knowledge of Mention Me product and benefits
  • Review and effectively manage your pipeline
  • Document all activity in our CRM system
  • Attend team meetings and share best practice with colleagues
  • Opportunity to shape how the team interacts with the rest of Mention Me, especially product and marketing

Requirements

You should apply for this role if you have

  • At least 5 years experience in Account Management or Sales role within a SaaS organisation
  • Track record of over-achieving targets
  • Experience building strong, long-lasting client relationships
  • Strong stakeholder management skills at all levels of seniority
  • An enthusiastic, positive and self-motivated team player with a strong work ethic
  • A dynamic individual that responds well to change and works well in a fast paced environment
  • An entrepreneurial spirit, passionate about shaping a new team in the business
  • Strength in research and problem solving
  • Strong listening and presentation skills, with a knack for building rapport quickly and establishing trust
  • Disciplined approach to daily activity planning, setting goals and achieving success
  • High organisation skills and attention to detail - good pipeline management skills
  • Ability to multitask, prioritise and manage time effectively
  • Organised, structured and able to manage different activities in parallel

Benefits

We’re big on culture and strive to make Mention Me a great place to work. Here are just some of the reasons to join us.

The serious stuff:

  • A competitive package, plus options in a growing scale-up
  • Personal development, including training and conference budgets, a mentoring programme and a personal challenge fund
  • 25 days of holiday plus Bank Holidays every year, as well as an additional day for every year of service
  • Company pension scheme
  • Enhanced parental leave
  • Cycle to work scheme

The fun stuff:

  • Recognition and rewards for outstanding work, including the monthly Wheel of Wow, Unsung Hero and termly Founders’ Award for Awesomeness. Prizes include £500 cash, meals out and even trips away
  • A work-life balance. We encourage everyone to take a lunch break, actively promote wellbeing and are happy to discuss flexible working
  • An amazing office, complete with drinks fridge and snacks cupboard
  • Regular social events. So far this year, we’ve had remote wine and gin tastings, pottery-making and poker nights, to name a few
  • Subsidised gym memberships and Classpass
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