Ensuring our customers' happiness by giving them a best-in-class experience.
Responding to queries, update customer accounts and ensuring all customer issues are resolved effectively across all of our customers channels ie. email and social media platforms and with the fusys tone of voice.
To go above and beyond to provide customer happiness, for example calling customers to obtain feedback.
Provide feedback and track any ongoing issues or areas where we can make our customers even happier.
Manage our customer FAQs and look to automate responses where possible.
Identify areas where customers might need more information or reassurance in order to make a purchase.
Look for new opportunities and initiatives that we could implement to improve customer happiness and operations.
Be aware of the latest trends in customer services and direct to consumer businesses.
Helping with general operational tasks across the team to ensure the business runs smoothly.
We’d love your feedback!
We'll ask you just three quick questions that should take no longer than a couple of minutes to answer.
Your feedback, whether good or bad, is so appreciated and will help us make the right improvements!