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  • London
  • fulltime
  • ₤30000 per year
  • -
  • Enterprise Nation is the UK’s most active small business support network. We help people turn their good ideas into great businesses and support existing businesses to grow. This happens through an online platform, lively events, and campaigning voice to government.  

    Enterprise Nation works with hundreds of partners, connecting small businesses to global brands and local support programmes. There are more than 6 million small businesses in the UK and many of them are looking for support. Our job is to help the founder understand where the business needs support and then to quickly connect them to it.  

    The community manager will work alongside the head of community to ensure that members are engaging with the platform and that we are matching small businesses with the resources and people needed to thrive.  

    In particular, you will be responsible for managing a trusted network of business advisers, who want to connect with small businesses via the platform and in real life.  

    The ideal candidate will be passionate about small business, have strong interpersonal skills and have experience in a community management role. 

    You will be joining a fast-growing organisation based in London, which allows remote working. 

    Reporting to: Dan Adair-Wright, Head of Community 

     

    Key responsibilities include:  

    • Providing best-in-class customer support to a vibrant community of trusted business advisers 
    • Onboarding new members of the adviser community. This will include an introductory call to discuss member benefits, provide assistance to optimize adviser public profiles, and signposting the latest adviser opportunities 
    • Customer success. This will include regular check-ins with adviser members to ensure that they are making the most of their membership 
    • Hosting webinars for or with advisers to introduce new platform features and benefits.  
    • Working with the partnerships and marketing team to attract new adviser members through community outreach, adviser testimonials, and liaising with key professional trade bodies.  
    • Working with the content team to source relevant content for advisers – and showcasing advisers as case studies 
    • Working with the platform team to ensure user journeys effectively connect small businesses looking for support with advisers who offer that support.  
    • Sourcing advisers to share their knowledge at Enterprise Nation and partner events and workshops.  
    • Co-managing an annual event to celebrate the adviser community.  

     

    Skills required:  

    • Previous experience in a community management role preferred 
    • Excellent communication and interpersonal skills 
    • Knowledge of Freshdesk or similar ticketing system an advantage 
    • Professional written skills and the ability to articulate clearly 
    • Competent in using CRM systems (although training will be provided) 
    • Ability to think creatively to solve problems  
    • Excellent time management and organisation 
    • Ability to respond efficiently to partners and members 
    • Ability to triage obligations and prioritise tasks 

     

    We offer: 

    • Salary of £30,000  
    • Flexible working policy 
    • Healthcare plan 
    • Cycle to work scheme 
    • EMI share scheme 
    • Training 
    • Business books scheme 

     

    The position involves flexible working. Your place of work will be 133 Whitechapel High Street, E1 7QA, with opportunity to work from home. 

     

    More information can be found at www.enterprisenation.com 

     

    Please send your CV and cover letter as to why you feel you are right for this role to Dan Adair-Wright. Applications will be reviewed on a rolling basis; we encourage you to apply as soon as possible. 

     

    Thank you for your interest! 

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