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Client Services Manager at Sport Buff

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  • London
  • fulltime
  • ₤25000 - ₤35000 per year
  • -
  • A Full Time member of the Buff team. Located in the London office with the option of 2 days WFH a week. Minimum 3 days a week will be in London. Travel may occasionally be required.


    Job Description


    Reporting to the Head of Client Services the Client Services Manager will be responsible for managing and over-seeing several assigned clients/media rights licensees for major international football/sports events and other projects. 


    Responsibilities


    Managing the after sales delivery for an assigned number of clients which includes but is not limited to the following:



    • Operates as the point of contact for assigned clients

    • Manages the day-to-day requests and relationships across a diverse set of clients from across the world

    • Responsible for coordinating a smooth onboarding/integration with the product

    • Produces and presents post-event metrics reports

    • Makes sure clients receive requested services within the agreed deadline

    • Communicates clients needs and demands to company

    • Manages projects within client relationships, working to carry out client goals while meeting company goals

    • Establishes and maintains a close working relationship with Sales, Production and System Integration team to ensure consistent service

    • Understands and loves that this is around sports, so some of this will require work during unsociable hours, including weekends.


    Skills and Abilities Required



    • Strong attention to detail and excellent organisational skills 

    • Strong communication skills

    • Exceptional time management skills and ability to prioritise/multi-task

    • Experience of extracting and presenting data from analytics tools such as Amplitude

    • 3+ years of proven CSM, account or project management experience

    • A background in TV/digital media/advertising would be welcomed

    • A proactive approach to work. Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues

    • A genuine love of Sport and the way that it is covered

    • Fluency in spoken and written English 

    • Additional languages are an asset

    • Team player. Happy to help out, even in other areas of the business

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