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Front Office & People Assistant at Jeffreys Henry

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  • London
  • fulltime
  • -
  • Jeffreys Henry is building the UK's leading tech-enabled provider of audit, tax, payroll, and accountancy services to small and medium-sized businesses. Whether it's for a start-up, fast-growth SME, owner-managed business or small-cap listed company, we are passionate about delivering high-quality, professional service to our clients. 

    In 2021 we were backed by private-equity firm Tenzing which has allowed considerable investment and growth in the business. We have ambitious growth plans, and we are looking for someone interested in accelerating the beginning of their career in HR to join our team. In the role of People and Front Office Assistant you will have two primary responsibilities, with a focus on gaining exposure to the different facets of People at JH:  

    • Provide administrative support to our growing People team: you will be the administrative engine for People, ensuring day-to-day HR activities run smoothly  
    • Manage Front-Office reception: you will manage all in-office administration, making sure our people and our clients have great experiences at Jeffreys Henry  

    This is a fantastic opportunity for someone passionate about people and culture and eager to start their career in HR. This role requires providing support to our Front Office as well as People, meaning the right individual will be comfortable operating in a multi-faceted role and managing multiple projects at once.  

    While you will have general administrative responsibilities that fall outside of the People team, we are committed to ensuring the success of your future in HR by providing you with the right line management, training, and hands-on experience. The People and Front Office Assistant is a first step towards becoming an HR Business Partner at JH, and we will also sponsor your CIPD qualifications (through to CIPD level 3) as part of your career development at JH.  

    Core responsibilities 

    Provide administrative support to our growing People team:  

    • Triage HR-related email queries for our team, ensuring the right questions are put in front of the right person within the broader People team (including you if the question is related to basic HR policy)  
    • Responsible for all day-to-day administrative tasks, including:  
    • Administering benefit schemes and coordinating information with third party benefits providers 
    • Maintaining employee files and records, training records etc. 
    • Supporting the creation of employment contracts and variation agreements or producing other written documents as required (e.g., leavers letters, salary changes etc). 
    • HR diary management e.g., diarising trainings, coordinating interview logistics for new candidates, etc.  
    • Ensuring new joiners have completed the requisite onboarding and training  
    • Create a great place to work by  
    • Leading on the logistics for in-office events  
    • Complete regular Health & Safety assessments of our workplace 
    • Other ad-hoc administrative duties deemed appropriate by the People Manager  

    Manage Front Office Reception 

    • Help our teams and clients have great meeting experiences in our offices by ensuring meeting rooms are appropriately organised and stocked with food and refreshments  
    • Greet clients when they come to our offices  
    • Answer all inbound phone calls to the office and redirect them to the appropriate individual or team within the office  
    • We receive a large amount of post and deliveries for the clients we work with, you will work with our office assistant to organise courier and collection services as needed  
    • Liaise with clients regarding office visits or postal services  
    • Ensure stationary and other supplies are appropriately stocked  
    • Other ad hoc administrative duties  

     

    Skills & Knowledge 

    • Experience of managing and prioritising a diverse workload, to meet deadlines and to work under pressure 
    • Confident and proficient in computerised systems (e.g., Microsoft Office); comfortable managing multiple email boxes and diaries  
    • Strong written and verbal communication skills  
    • Able to work as part of a team and provide consistent support 
    • Attention to detail – able to produce high quality and accurate records, letters etc.  
    • Demonstrated ability to work with and handle sensitive and confidential data 

     

    Behaviours 

    You are action-oriented; you feel confident taking the first step to troubleshoot problems independently  

    You are comfortable operating in ambiguous environments, you come up with creative solutions to challenges and you manage upwards when you need to  

    When you spot something that you think could be improved, you don’t ignore it – you take initiative understand it and to make a positive improvement  

    You enjoy interacting with different kinds of people, and helping them  

    You are clear and precise in your communications, written or verbal communications  

     

    Benefits  

    • Uniquely, our people have a direct stake in our success through our employee share ownership plan (launching in 2022)
    • Generous annual leave depending on the level of the role, plus bank holidays.
    • Health cash plan – offering cash-back on your day-to-day personal health costs, such as dental, optical, physiotherapy, chiropody, scans, prescriptions and some alternative therapies.
    • 5% matched contribution Pension, with optional salary sacrifice.
    • Critical Illness cover – providing a lump sum pay-out in the event of a diagnosis of a specified condition whilst in service.
    • Death in Service cover - 3x annual salary
    • Charity Matching – up to £500 per year will be matched for any funds raised by you for a challenge, or through any regular payroll giving you choose to donate.
    • Long Service Awards – 1x weeks extra pay for each year of service after your 7th anniversary + gifts each 5 milestone years after 10 years’ service.
    • Client referral bonuses, and commissions are available.
    • Cycle to Work Scheme
    • Interest-free Season Ticket Loans
    • Employee Assistance Provider - a 24/7 free confidential advice, support and counselling service for you, your partner and dependents over 16
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