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Customer Support Executive at Carmoola

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  • London
  • fulltime
  • ₤30000 - ₤40000 per year
  • -
  • Are you Carmoola’s Customer Support Executive?

    We are looking for someone who is smart, ambitioues & energetic, who is ready to start work immeditealeyl.

    About Carmoola

    Despite the Fintech revolution, the car finance sector remains completely archaic. This £500B market is one of the largest consumer markets in Europe. With a major shift underway in consumer behaviour, Carmoola has developed a game changing product. We are a direct to consumer digital car finance lender that utilises a proprietary technology stack to deliver a game changing consumer experience.

    • Get a budget in 60 seconds and finance a used car in minutes utilising open banking,
    • credit and vehicle data.
    • Pay for the car online with a virtual card, or at any dealership with Apple/Google Pay.
    • Save money with better value finance and get a discount for going green.
    • Get flexibility to manage your plan in-app

    With an experienced founding and management team, who have over 40 years experience in consumer lending and have worked together in fast growth businesses before, Carmoola is well positioned to scale the business quickly. Carmoola has raised over £25M and is backed by some great Fintech angels and VC investors including: Venture Friends, Clocktower Ventures, InMotion Ventures (Part of Jaguar Land Rover) and BCI.

    As Customer Support Exec you will be:

    • Responding to Customer enquiries over the phone, in web chat and email
    • Delivering WOW to our customers with excellent customer service
    • Interacting with current and potential customers
    • Interacting with the Product team to continually improve the customer experience
    • Look for ways to go ‘above and beyond’ to make customers happy


    You’ll want to be our Customer Support Exec because:

    • You love helping people
    • You love to find solutions
    • You are patient, honest and kind
    • You’re very smart, and love the StartUp environment
    • You’re a driven, ambitious individual who’s looking to build their career at an exciting very fast growing company
    • You are a naturally personable, great communicator who has a passion for their work and the people they work with
    • Carmoola is committed to being a diverse and inclusive employer, we welcome others who share in that value with us

    Our ideal Customer Support Exec will have:

    • The very best written and verbal communication skills, you love to engage and people find you to be warm and friendly
    • Experience in a consumer friendly environment, in customer service or similar
    • Fantastic interpersonal skills, very good empathy and high EQ
    • Worked in a mobile app environment (with Zendesk experience as a bonus)
    • Lived working experience within a startup environment
    • A growth mindset and positive attitude


    What’s in it for you?

    • Be an expert within the scope of your role, with incredible growth and development potential
    • £30K - £40K dependent on experience
    • This is a 5-day a week role, the ideal person will be up for working the weekends and responding to customers in the evenings too
    • Modern office space in beautiful Primrose Hill, with all the expected Startup Mod Cons
    • 25 days Holiday (+Bank Holidays)
    • The opportunity to learn fast, amongst like minded peers

    Thank you for reading, and we can’t wait to hear from you

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