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  • We’re looking for a UX Researcher who radiates curiosity. Someone who thrives on learning how people think, what their goals are, and why they behave as they do.  At Octopus MoneyCoach, we are a people first business. We're on a path to build the world's most impactful, fully-automated and holistic financial advice solution, which is where we need your help.

    About Octopus Moneycoach

    We’re on a mission to transform a million lives, by providing high quality financial coaching, affordable and accessible to everybody. 

    We’ve built the UK’s largest and most-trusted national network of financial coaches, along with powerful software that makes it easy to maximise your financial future.

    We provide financial coaching to the employees of household names like Sony, MoneySupermarket and Experian. With the Octopus Group backing us, we’ve grown our team 4-fold in the last year, with growth set to continue. 

    Inspired by sister companies like Octopus Energy, we’re determined to achieve something rare among financial companies, by building one of the UK’s most loved and impactful brands, rooted in the trust and togetherness we share with our clients

    The role and opportunity

    You will be instrumental in providing evidence, insights, metrics and validation for our new tools and products. We have many back office tools to rethink and redesign, along with some fantastic client facing tools to reimagine. You will be helping us make our powerful tools more user-centric and effective.

    Day to day you will be

    • Collecting and analysing user behaviour via qualitative and quantitative methods (e.g., interviews, usability studies, literature reviews, surveys, etc.)
    • Planning and conducting independent research on multiple aspects of how users engage with digital products and experiences (e.g., manage stakeholder requests, oversee participant recruitment, collect design materials, develop study plans
    • Working in partnership with Designers, Engineers, and Product Managers to integrate research into product development
    • Developing relationships with business leaders and act as a strategic partner
    • Helping to shape a product strategy grounded in user insights
    • Partnering with other business leads to develop a user-centred organisation

    About You

    A genuine desire to help people
    We are a mission-driven business, so it’s important that you can demonstrate a strong desire to help people and improve their lives. 

    Collaborative and a great team player
    We’ve built a great team of top performers, and you’ll need to work with others from across the business to identify problems, agree solutions and implement changes

    Problem solver at heart with an analytical mindset
    You should be someone who gets excited by complex problems and can find creative ways to solve them no matter what your level of knowledge and experience with the subject matter. You should be able to digest complexity and develop a plan to move forward, without losing sight of the important details.

    Goal driven and not afraid to get stuck in
    We like to set ambitious goals and find creative ways to hit them, even if that means rolling up our sleeves and doing manual tasks before we’ve managed to fully automate them. You should have a bias towards action and getting things done.

    Knowledge and skills required

    • Ability to communicate effectively with multiple stakeholders
    • Excellent time and process management skills
    • Data driven analytical mindset
    • Lean product development and willingness to experiment
    • Highly collaborative nature - experienced working alongside Designers, Engineers, and Product Managers
    • Experienced in conducting research in digital products
    • Experienced in behavioural, attitudinal, qualitative and quantitative methods of research

    About Octopus Group 

    Octopus is a group of companies which invests in the people, ideas and industries that will help to change the world. We collectively believe that the companies serving two of our most important needs – our financial wellbeing and our planet’s future – are failing. And we want that to change. We want everything we do, whether that’s in financial services or energy supply, to have a positive impact on the people it touches. The energy supply business - Octopus Energy is the #1 rated UK energy supply business, and the only one to be recommended by Which? three years in a row.

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