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  • Hybrid (London)
  • fulltime
  • ₤20000 - ₤25000 per year
  • -
  • Remote first hybrid working, with one day a week from East London co-working space

    Company and Role

    We’re ExpoCart, the UK’s one stop shop marketplace for exhibitions and B2B events. We’re an ambitious ecommerce marketplace who are revolutionising the way people find and order event equipment online. We do this by working with our extensive network of trusted event suppliers who we partner with.

    We believe that companies deserve a better and easier way to get everything they need for their exhibitions so that's why we have created a one stop shop destination like no other, enabling them to shop and hire everything they need for B2B events.

    We are proud to offer a huge variety of products from striking exhibition stand displays & banners to eye-catching outdoor flags and signage as well as offering an expansive range of hire products available to be delivered directly to exhibition stands across all the major exhibition venues in the UK.

    We’re looking for an enthusiastic, driven and organised individual who has a passion for customer support and who is happy to get their hands stuck in a variety of different tasks. You’ll want to help us deliver seamless customer service, be one of the first touch points for our customers and be an all round team player.

    If you want to be part of a friendly close knit team and help make an impact in our startup then we would love to hear from you.

    As Account Executive you will be:

    • Delivering a quick, efficient response to customer queries via phone, live chat and email
    • Processing of orders received through our shop
    • Being a fantastic product advisor and advising our customers on the best products for their events!
    • Calculating quotes for orders, processing customer orders and creating invoices
    • Liaising with our customers and partners, problem solving and resolving customer issues.
    • Chasing customer payments and artwork
    • Liaising with our customers and partners, problem solving and resolving customer issues
    • Supporting the sales team with administrative tasks as required
    • Amending product descriptions, adding new product details  and helping to keep our website up to date 
    • Setting up outbound email campaigns for our sales team

    Requirements:

    • Recent graduate with good degree or relevant experience is preferable but not essential
    • Excellent communicator, with strong interpersonal skills
    • Positive, enthusiastic and can- do approach
    • Highly organised, superb attention to detail & great time management
    • Ability to multitask, and ability to operate effectively in a fast paced environment
    • Great at problem solving, and thinking proactively to resolve customer issues.
    • Commitment to deliver excellent customer service and to exceed customer expectations.
    • Previous sales experience would be a bonus
    • Ability to learn new tasks quickly and proficient in using technology tools such as email, live chat, Google Drive, Google Meet
    • Previous artworking/design skills would be a bonus 
    • Previous sales experience would be a bonus

    Benefits & Perks:

    • Basic Salary - £20k - £22k 
    • Monthly Bonus - additional bonus based company performance
    • Remote first team with 1 day per week in a vibrant office space in Stratford with panoramic views overlooking central London
    • Work laptop will be provided
    • Friendly, close knit & supportive team!
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