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  • Barking
  • fulltime
  • ₤26000 - ₤30000 per year
  • -
  • We are searching for 3 new Account Managers to join our busy London branches. This is a brilliant opportunity to work (and play) in a successful nationwide company that serves the fast-growing film industry.

    You will be a great communicator – both verbal and written – and enjoy a fast-paced environment where customer plans can change at the drop of a hat. You will enjoy creating and nurturing relationships with customers and be excited at the prospect of supporting large-scale productions commissioned by the likes of Netflix and Sky but also smaller projects commissioned by the independent film sector.

    We are a young company in a fast-growing sector. This role is perfect for anyone interested in making a big impact on a small team.

    Main Duties and Responsibilities

    • Being the main point of contact for key clients
    • Creating new accounts in our CRM system
    • Supporting productions with the supply of our equipment and services: from raising quotations in our hire software to overseeing the successful delivery and collection of our kit
    • Developing strong relationships with customers and working with your team to create customer retention strategies

    Customer Relations

    You will:

    • Manage relationships with key customers
    • Build on these relationships by providing a reliable and friendly day-to-day service
    • Collaborate with your team to reach new clients
    • Ensure clients receive requested products and services in a timely fashion and to the highest standard, communicating any issues and proactively providing solutions
    • Use product knowledge and expertise to advise clients on best-suited equipment and solutions
    • Advise on sustainability

    Administrative Tasks

    You will:

    • Create new customer accounts in our CRM ensuring all required details are captured on initial enquiry
    • Create customer quotations and contracts in our hire software
    • Actively chase Purchase Order numbers at the earliest opportunity to help ensure timely payment
    • Liaise with transport to ensure delivery slots can be allocated to meet client needs and ensure efficient delivery routes
    • Ensure timely invoicing of clients to help management of the business and good cash collection
    • Answer calls from drivers who are on site to resolve any issues with delivery / collections
    • Liaise with our warehouse team to ensure stock availability, organising branch-transfer of equipment, or cross-hire where required

    Qualifications and Position Traits

    You must have HEART plus:

    • Excellent communication skills: verbal and written
    • Calm under pressure and enjoy a buzzing office environment
    • Able to deal with change
    • Be customer-focused, positive and have a professional attitude
    • Be organised and structured
    • Proficient in the use of Microsoft Office (i.e. Excel, Word, PowerPoint, Outlook)
    • Undergraduate or Postgraduate degree in any subject

    All successful applicants will be fully trained on our Account Manager University programme.

    Working conditions

    • You will be office-based
    • Working hours will be 40 hours per week, Monday – Friday

    How to apply:

    You have HEART? Please email us a short CV and a covering letter which describes how you have demonstrated HEART, be it during your education, career, your travels or in your everyday life.

    H - We are heroic and bold. We overcome challenges to achieve the extraordinary.
    E - We are experts in our field. We really know our products and our customer. We are always innovating and finding a better way.
    A - We work with agility. We are not scared of change and we thrive in challenging situations.
    R - We act responsibly towards our customers, each other, the public and our planet. We can be relied upon to do the right thing.
    - We are a team. We communicate and share ideas. We achieve amazing things when we work as one.

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